My Sky HD box has died - after just one week

Tonya

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Sep 9, 2008
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Oh dear!
I guess you have tried the obvious, removing the power cable, wait 20 seconds or so, and then re-inserting it, waiting a few minutes, then turning the box on?
Alternatively, you could force a new software download by again removing the power plug, pressing and holding the "backup" button on the top of the unit. While still holding the button down, carefully re-connect the power cable. After 10-15 seconds a black and white picture should appear informing you of a software download in progress. At this point you can release the backup button. Leasve the unit to finish the download, usually 10-15 mins, then try to turn on. If this doesn't work, seeing the installation is so new, call Sky to arrange a replacement. Most modern electronic equipment, if defect, will fail during the first few weeks of operation.

Hope this helps!
 

matengawhat

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Aug 17, 2007
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tried unplugging didn't work

contacted sky and they are sending someone out tomorrow

just trying the backup now and i have lots of lights on and says updating so intersting to see if that works

thanks
 

matengawhat

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Aug 17, 2007
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thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!
 

D.J.KRIME

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Jun 28, 2007
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matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!

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A

Anonymous

Guest
matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!

Is the new one ok though? I've got one coming Friday - yes, bank holiday............
 

daveh75

Well-known member
Graham_Thomas:matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change! I've got one coming Friday - yes, bank holiday............Bank holiday's dont exist for Sky installers!
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Anonymous

Guest
daveh75:Cofnchtr:Hi, Wasn't daveh75 was it?? ;-)) Cheers, Cofnchtr.IT wasn't me LOL...Wasn't working
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It could be you tomorrow!
 

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