My Sky HD box has died - after just one week

[matengawhat]

The box won't turn on - have red power light but no response to remote or from button on top of unit

 

[Tonya]

Oh dear!
I guess you have tried the obvious, removing the power cable, wait 20 seconds or so, and then re-inserting it, waiting a few minutes, then turning the box on?
Alternatively, you could force a new software download by again removing the power plug, pressing and holding the "backup" button on the top of the unit. While still holding the button down, carefully re-connect the power cable. After 10-15 seconds a black and white picture should appear informing you of a software download in progress. At this point you can release the backup button. Leasve the unit to finish the download, usually 10-15 mins, then try to turn on. If this doesn't work, seeing the installation is so new, call Sky to arrange a replacement. Most modern electronic equipment, if defect, will fail during the first few weeks of operation.

Hope this helps!

 

[matengawhat]

tried unplugging didn't work

contacted sky and they are sending someone out tomorrow

just trying the backup now and i have lots of lights on and says updating so intersting to see if that works

thanks

 

[daveh75]

Assuming you've tried the obvious as tonya says, Get Sky out to replace the box, stuck in stand-by is a very common fault with Sky boxes.

 

[matengawhat]

box has now restarted and seems to be working - is it worth cancelling the sky guy as just a blimp or do you think it could mean a fault in the box?

 

[VoodooDoctor]

Don't think you should cancel. I'd insist on a new box as this could be an intermittent fault for you that will drive you nuts!

 

[matengawhat]

thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!

 

[D.J.KRIME]

matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!

 

[Cofnchtr]

Hi,

Wasn't daveh75 was it?? ;-))

Cheers,

Cofnchtr.

 

[Anonymous]

matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change!

Is the new one ok though? I've got one coming Friday - yes, bank holiday............

 

[daveh75]

Graham_Thomas:matengawhat:thumbs up for sky/installers - they called me today and i said i had got the box up and working again and hadn't had any other problems with it - the installer said could be a fault in the box, better to be safe than sorry - he had bought me a new one and just swapped it no issues - didn't even have to ask - makes a change! I've got one coming Friday - yes, bank holiday............Bank holiday's dont exist for Sky installers!

 

[daveh75]

Cofnchtr:Hi, Wasn't daveh75 was it?? ;-)) Cheers, Cofnchtr.IT wasn't me LOL...Wasn't working

 

[Anonymous]

daveh75:Cofnchtr:Hi, Wasn't daveh75 was it?? ;-)) Cheers, Cofnchtr.IT wasn't me LOL...Wasn't working

It could be you tomorrow!

 

[daveh75]

Nah,wont be me..not doing any Sky work over easter!