not yet gel, this week hopefully ..
i watched dragons den earlier tonight, tried going from my humax direct to the tv, tried the tvs internal freesat tuner, tried all picture modes, tried changing the output resolution on the humax, etc..
nothing helped, dragons den is nearly unwatchable, every time the camera pans there is judder and the image goes out of focus, this is so frustrating, the tv is faulty, full stop, its going back...such a shame because when the tv is performing well, its brilliant
..
i watched dragons den earlier tonight, tried going from my humax direct to the tv, tried the tvs internal freesat tuner, tried all picture modes, tried changing the output resolution on the humax, etc..
nothing helped, dragons den is nearly unwatchable, every time the camera pans there is judder and the image goes out of focus, this is so frustrating, the tv is faulty, full stop, its going back...such a shame because when the tv is performing well, its brilliant
maxflinn:
not yet gel, this week hopefully ..
i watched dragons den earlier tonight, tried going from my humax direct to the tv, tried the tvs internal freesat tuner, tried all picture modes, tried changing the output resolution on the humax, etc..
nothing helped, dragons den is nearly unwatchable, every time the camera pans there is judder and the image goes out of focus, this is so frustrating, the tv is faulty, full stop, its going back...such a shame because when the tv is performing well, its brilliant
..
I need some help here, where do people stand in cases like this? I mean mine is terrible i have had several people out who all same the same.
Thanks
not yet gel, this week hopefully ..
i watched dragons den earlier tonight, tried going from my humax direct to the tv, tried the tvs internal freesat tuner, tried all picture modes, tried changing the output resolution on the humax, etc..
nothing helped, dragons den is nearly unwatchable, every time the camera pans there is judder and the image goes out of focus, this is so frustrating, the tv is faulty, full stop, its going back...such a shame because when the tv is performing well, its brilliant
I need some help here, where do people stand in cases like this? I mean mine is terrible i have had several people out who all same the same.
Thanks
what has the retailer said gel ? its with him you have your contract, has he sent out an engineer? does he even know you are not happy with your tv?
it sounds like you and i have faulty tvs gel, im sure that we will get it sorted
..
..
it sounds like you and i have faulty tvs gel, im sure that we will get it sorted
..
Clare Newsome:
Well we've got some time with Panasonic out here at IFA - doubt we'll have much of a chance to interrogate them today (big press conference for them later) but will pursue tomorrow and let you know.
Hi Clare,
I have had two people out from a shop on different occassions, both have said my tv looks terrible i have been promised a full refund, last night a get a call and they are now saying £290 to take it back because they have to provide a 5 year warranty to sell it and my warranty is already registered with panasonic so they have to register a new one.
Any help or advice here would be grate here.
Thanks very much.
Well we've got some time with Panasonic out here at IFA - doubt we'll have much of a chance to interrogate them today (big press conference for them later) but will pursue tomorrow and let you know.
Hi Clare,
I have had two people out from a shop on different occassions, both have said my tv looks terrible i have been promised a full refund, last night a get a call and they are now saying £290 to take it back because they have to provide a 5 year warranty to sell it and my warranty is already registered with panasonic so they have to register a new one.
Any help or advice here would be grate here.
Thanks very much.
maxflinn:what has the retailer said gel ? its with him you have your contract, has he sent out an engineer? does he even know you are not happy with your tv?
Max just said in a note to Clare
what do you think?
Cheers
Max just said in a note to Clare
Cheers
i think its nonsence, it doesnt matter one bit whether or not you had your warranty sorted with panasonic, the tv that you were sold is not fit for purpose, and you are due a refund of the full amount that you paid for it...
daveh75
Well-known member
The existence and extent of the warranty has no bearing whatsoever on your rights as a consumer, and your dispute is with the retailer from whom you bought the product, not the manufacturer.
This website should help with some guidance, at least in the UK...
This website should help with some guidance, at least in the UK...
Andrew Everard:
The existence and extent of the warranty has no bearing whatsoever on your rights as a consumer, and your dispute is with the retailer from whom you bought the product, not the manufacturer.
This website should help with some guidance, at least in the UK...
Thanks Andrew
i really appreciate that.
If you have any more tips that would be grate, also anyone else.
Cheers for the help
The existence and extent of the warranty has no bearing whatsoever on your rights as a consumer, and your dispute is with the retailer from whom you bought the product, not the manufacturer.
This website should help with some guidance, at least in the UK...
Thanks Andrew
If you have any more tips that would be grate, also anyone else.
Cheers for the help
6th.replicant
Well-known member
Gel, below is an outline of the process I went through to return a faulty Philips (bought mid-Dec '09, returned spring '10). It's copy/pasted from another WHF? thread but I hope it gives you some guidance as to your rights etc:
I telephoned Trading Standards/Consumer Direct (CD) for advice before contacting Philips or the dealer - it saves the latter two's flannel.
I explained to CD, using non-TV-geek-speak, that my TV had a beautiful, sharp picture until an object/person moved, then it/they had a "'shimmering/watery outline' or looked like a 'wobbly rubber-band man'" ...
I then told the CD advisor that "when I switched off a picture enhancement setting called 'HD Natural Motion', then the 'shimmering/watery outline' etc ceased, but the picture quality would be 'soft and fuzzy'"...
The CD advisor said that I should contact the dealer, explain the problem(s) and offer it the chance to repair the TV. If the repair didn't yield a satisfactory result, then I was entitled to a replacement set or if it transpired that the particular model TV had design fault, then I would be entitled to a full refund, because the TV was "not fit for purpose".
I contacted the dealer, which asked me to contact Philips to request that it send an engineer to my home. Engineer arrived 48 hours later, took one look at the TV, noted its model-type, rolled his eyes and, in essence, said: "Not another one..." He tried a software update, but it only made matters worse. He explained that the TV needed to have any source-type device - ie PVR or BDP - tuned/setup to suit the TV. When I explained that my Humax PVR and Pioneer BDP had no such settings, he merely smiled weakly, raised his eyebrows and said that the Philips TV really needed to be hooked-up to a Philips-made PVR and BDP, which have the appropriate settings, to function correctly.
Confused? Probably not half as much as I was.
In short, the dealer's one-strike at repair was 'out'.
The CD advisor suggested that I should write to the dealer, using one of CD's template letters, stating that I wanted a refund (as the set clearly had a design fault) and that I required a response/refund within seven days. In fact, I simply telephoned the dealer, Sevenoaks (Bromley), quoted the Trading Standard's/Consumer Direct's "not fit for purpose" line and other types of legal-speak, then Sevenoaks assured me that a refund or exchange would not be problem, but asked me if they could first liaise with their local Philips rep to clear some protocols.
A few days later I returned the TV to the store and received a full refund.
Hope the above helps.
I telephoned Trading Standards/Consumer Direct (CD) for advice before contacting Philips or the dealer - it saves the latter two's flannel.
I explained to CD, using non-TV-geek-speak, that my TV had a beautiful, sharp picture until an object/person moved, then it/they had a "'shimmering/watery outline' or looked like a 'wobbly rubber-band man'" ...
I then told the CD advisor that "when I switched off a picture enhancement setting called 'HD Natural Motion', then the 'shimmering/watery outline' etc ceased, but the picture quality would be 'soft and fuzzy'"...
The CD advisor said that I should contact the dealer, explain the problem(s) and offer it the chance to repair the TV. If the repair didn't yield a satisfactory result, then I was entitled to a replacement set or if it transpired that the particular model TV had design fault, then I would be entitled to a full refund, because the TV was "not fit for purpose".
I contacted the dealer, which asked me to contact Philips to request that it send an engineer to my home. Engineer arrived 48 hours later, took one look at the TV, noted its model-type, rolled his eyes and, in essence, said: "Not another one..." He tried a software update, but it only made matters worse. He explained that the TV needed to have any source-type device - ie PVR or BDP - tuned/setup to suit the TV. When I explained that my Humax PVR and Pioneer BDP had no such settings, he merely smiled weakly, raised his eyebrows and said that the Philips TV really needed to be hooked-up to a Philips-made PVR and BDP, which have the appropriate settings, to function correctly.
Confused? Probably not half as much as I was.
In short, the dealer's one-strike at repair was 'out'.
The CD advisor suggested that I should write to the dealer, using one of CD's template letters, stating that I wanted a refund (as the set clearly had a design fault) and that I required a response/refund within seven days. In fact, I simply telephoned the dealer, Sevenoaks (Bromley), quoted the Trading Standard's/Consumer Direct's "not fit for purpose" line and other types of legal-speak, then Sevenoaks assured me that a refund or exchange would not be problem, but asked me if they could first liaise with their local Philips rep to clear some protocols.
A few days later I returned the TV to the store and received a full refund.
Hope the above helps.
Max/Gel
Just to add my little bit I have no issue with my TV, i rarely watch any SD material but did watch dragons den last night in SD and i did notice a ghosting/blur when the camera was panning but nothing that made it unwatchable or made me feel the TV was faulty in any way.
As you have already said Max with a bluray the display really is a thing of beauty and even with gaming where there is lots of motion and movement it runs silky smooth (admittedly most games run in 60hz these days).
It is a shame you guys are experiencing these issues and this set truly is a wonderful thing and i hope you get everything resolved soon, out of curiosity Max will you be getting a replacement V20 or something else?
Just to add my little bit I have no issue with my TV, i rarely watch any SD material but did watch dragons den last night in SD and i did notice a ghosting/blur when the camera was panning but nothing that made it unwatchable or made me feel the TV was faulty in any way.
As you have already said Max with a bluray the display really is a thing of beauty and even with gaming where there is lots of motion and movement it runs silky smooth (admittedly most games run in 60hz these days).
It is a shame you guys are experiencing these issues and this set truly is a wonderful thing and i hope you get everything resolved soon, out of curiosity Max will you be getting a replacement V20 or something else?
gavin101:
Max/Gel
Just to add my little bit I have no issue with my TV, i rarely watch any SD material but did watch dragons den last night in SD and i did notice a ghosting/blur when the camera was panning but nothing that made it unwatchable or made me feel the TV was faulty in any way.
As you have already said Max with a bluray the display really is a thing of beauty and even with gaming where there is lots of motion and movement it runs silky smooth (admittedly most games run in 60hz these days).
It is a shame you guys are experiencing these issues and this set truly is a wonderful thing and i hope you get everything resolved soon, out of curiosity Max will you be getting a replacement V20 or something else?
if the nice panasonic engineer comes out to my house, and agrees, like he should if he isnt blind, that my tv has unacceptable motion issues, then i will most likely get another v20..
if i have any hassle, reaching the inevitible conclusion that is a full refund, from said panasonic engineer, then ill go elswhere for a new tv..
Max/Gel
Just to add my little bit I have no issue with my TV, i rarely watch any SD material but did watch dragons den last night in SD and i did notice a ghosting/blur when the camera was panning but nothing that made it unwatchable or made me feel the TV was faulty in any way.
As you have already said Max with a bluray the display really is a thing of beauty and even with gaming where there is lots of motion and movement it runs silky smooth (admittedly most games run in 60hz these days).
It is a shame you guys are experiencing these issues and this set truly is a wonderful thing and i hope you get everything resolved soon, out of curiosity Max will you be getting a replacement V20 or something else?
if the nice panasonic engineer comes out to my house, and agrees, like he should if he isnt blind, that my tv has unacceptable motion issues, then i will most likely get another v20..
if i have any hassle, reaching the inevitible conclusion that is a full refund, from said panasonic engineer, then ill go elswhere for a new tv..
gel:
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Andrew Everard:And Clare is out today at a conference.
Thanks
i am going to see the shop tomorrow mid morning so if you do hear anything by then that would be excellent.
Thanks.
Thanks
Thanks.
maxflinn:gel:
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Cheers
I have no idea right now Max, one step at a time methinks.
By the way Max what is the thinking behind your new avatar? what is it a cresent moon?
Cheers.
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Cheers
I have no idea right now Max, one step at a time methinks.
By the way Max what is the thinking behind your new avatar? what is it a cresent moon?
Cheers.
just got off the phone with "harvey normans" waterford, they said that if a panasonic engineer comes out, and finds nothing wrong with my tv, then ill have to pay a fee
..
gel:maxflinn:gel:
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Cheers
I have no idea right now Max, one step at a time methinks.
By the way Max what is the thinking behind your new avatar? what is it a cresent moon?
Cheers.
my speakers were giving people the idea that i knew all about hifi gel, and i know nothing..
i know nothing about the moon either, but it looks nice
Hi Andrew/Clare
Have you had any response from panasonic yet?
Thanks
gel, clare said she would post here as soon as she knows something..
are you going to get another v20?
Cheers
I have no idea right now Max, one step at a time methinks.
By the way Max what is the thinking behind your new avatar? what is it a cresent moon?
Cheers.
my speakers were giving people the idea that i knew all about hifi gel, and i know nothing..
i know nothing about the moon either, but it looks nice
maxflinn:
just got off the phone with "harvey normans" waterford, they said that if a panasonic engineer comes out, and finds nothing wrong with my tv, then ill have to pay a fee
..
I had to pay a call out charge first time for mine, even though i paid for installation and set up but the picture kept breaking up but they changed the wall aerial and stop it from breaking up constantly.
Currently i am down £106 also the £290 they are now saying.
And ever since my first set up i have had one problem or another.
just got off the phone with "harvey normans" waterford, they said that if a panasonic engineer comes out, and finds nothing wrong with my tv, then ill have to pay a fee
I had to pay a call out charge first time for mine, even though i paid for installation and set up but the picture kept breaking up but they changed the wall aerial and stop it from breaking up constantly.
Currently i am down £106 also the £290 they are now saying.
And ever since my first set up i have had one problem or another.
gel, you dont have to accept them charging you £290..
the people that said your tv wasnt acceptable, were they panasonic engineers?
did they say the tv is not fit for purpose? if so you are entitled to a full refund..
the people that said your tv wasnt acceptable, were they panasonic engineers?
did they say the tv is not fit for purpose? if so you are entitled to a full refund..
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