My LG OLED 55C7V has burn in

[Dom]

Playing Hearthstone has burned my screen, ah well. 🤣

 

[Deleted member 196519]

Playing Hearthstone has burned my screen, ah well. 🤣

Contact LG they will hopefully replace the screen for £150 odd.

 

[Dom]

Really? Well won't it just burn all over again? However that is the best option with my current budget. Hey your Gel again.

 

[Deleted member 196519]

Really? Well won't it just burn all over again? However that is the best option with my current budget. Hey your Gel again, nice one I prefer it.

My sister got her LG 65E7 OLED screen replaced after 3 years and they game and watch all news channels. New screen is great! Let us know how you get on. 👍

 

[Dom]

Really? Ok thanks mate, I will see if I can do it... 🙂

 

[Dom]

Well, I sent them an email for screen replacement. I'll will let you know how I get on, thanks.

 

[Deleted member 196519]

Well, I sent them an email for screen replacement. I'll will let you know how I get on, thanks.

Could always try calling?

 

[Dom]

Ok, I called...

£200, 2 weeks for repair. They will pick up and deliver. Cheers gel.

 

[Deleted member 196519]

Ok, I called...

£200, 2 weeks for repair. They will pick up and deliver. Cheers gel.

No probs mate, that’s what I will do when my LG gets screen burn too. Kinda makes a mockery of John Lewis £140 protection plan because you may not get screen burn but still have to pay £140 for the plan. This way you know your money is well spent. 👍

 

[Dom]

He was very friendly and wanted to look at the screen burn, using my phone we started a video call and saw the screen burn. He said it would be absolutely fine to repair the screen.

Now there's a problem, when I send the TV off, I don't actually have a spare. If I can persuade my mum to donate her monitor for 2 weeks maybe I can get this thing sorted.

BTW thanks.

 

[Deleted member 196519]

He was very friendly and wanted to look at the screen burn, using my phone we started a video call and saw the screen burn. He said it would be absolutely fine to repair the screen.

Now there's a problem, when I send the TV off, I don't actually have a spare. If I can persuade my mum to donate her monitor for 2 weeks maybe I can get this thing sorted.

BTW Thanks.

No probs Dom. Hope you get it all sorted and back as new.

 

[Tinman1952]

He was very friendly and wanted to look at the screen burn, using my phone we started a video call and saw the screen burn. He said it would be absolutely fine to repair the screen.

Now there's a problem, when I send the TV off, I don't actually have a spare. If I can persuade my mum to donate her monitor for 2 weeks maybe I can get this thing sorted.

BTW thanks.

Can’t they come and replace the screen in your home? I watched a video on YouTube where 2 LG authorised repairers replaced the panel in about 30 minutes in the guy’s living room….no problem.

 

[Dom]

Hi, I'll talk to the representive again see what he says. Though that was never mentioned. Thanks for the help.

 

[Tinman1952]

Hi, I'll talk to the representive again see what he says. Though that was never mentioned. Thanks for the help.

There are a number of videos on this but this is the one I watched.. quite amusing!

View: https://youtu.be/9l6pZvrhYyY

 

[bigboss]

I think it depends on how they are set up. If there aren't enough people who actually change the panel, they will be based in one location while others bring them the TVs from different places. More efficient for them that way.

 

[michael hoy]

Mine was replaced at home. The panel was shipped to the repairer who then came to my home.
doesn't take very long.

 

[flashgordon1952]

burn marks are caused by constant picture that does not move ie freeze frame. Back in the day of LCD it was common fault . As far as i know there is no cure for it. having two plasma and not had a LED/LCD for years now . ( about 3 a tleast now

 

[Tinman1952]

burn marks are caused by constant picture that does not move ie freeze frame. Back in the day of LCD it was common fault . As far as i know there is no cure for it. having two plasma and not had a LED/LCD for years now . ( about 3 a tleast now

I think you mean CRT not LCD for ‘back in the day’. LCD does not get ‘burn in’. 🙂

 

[Gray]

Well won't it just burn all over again?

Just what I was thinking Dom.
You pay £200 for a 'repair'.....then wait till you need another 'repair'?
I appreciate it's cheaper than a new TV, but what a poor state of affairs.
(I'm assuming the replacement panels are no less susceptible to the burn).

 

[Tinman1952]

Just what I was thinking Dom.
You pay £200 for a 'repair'.....then wait till you need another 'repair'?
I appreciate it's cheaper than a new TV, but what a poor state of affairs.
(I'm assuming the replacement panels are no less susceptible to the burn).

Actually I understand the 2018 models were much more susceptible to screen burn but later models are much improved. Better heat dissipation and software panel management. Let’s hope so…. 🤞

 

[flashgordon1952]

2 years old and a burn out ! after spending loadsa money on a new TV 2 years and need to spend money on it what about warranty did you get a 3 year one / well to me a TV should last at least 5 years .

 

[bigboss]

2 years old and a burn out ! after spending loadsa money on a new TV 2 years and need to spend money on it what about warranty did you get a 3 year one / well to me a TV should last at least 5 years .

Warranty doesn't cover screen burn.

 

[Deleted member 196519]

Just what I was thinking Dom.
You pay £200 for a 'repair'.....then wait till you need another 'repair'?
I appreciate it's cheaper than a new TV, but what a poor state of affairs.
(I'm assuming the replacement panels are no less susceptible to the burn).

Yes, I think the replacements are newer panels as you can’t get the older ones anymore. I suppose you would also have to be more careful the way you use it. If not you could find yourself paying £200 again.

 

[Dom]

Just what I was thinking Dom.
You pay £200 for a 'repair'.....then wait till you need another 'repair'?
I appreciate it's cheaper than a new TV, but what a poor state of affairs.
(I'm assuming the replacement panels are no less susceptible to the burn).

If I can maybe I will stump up and buy a Samsung QLED.

 

[Dom]

"Bloomberg has reported that Samsung Display is supplying the Switch OLED Model’s 7-inch panel, and that’s about the best news you could ask for when it comes to the longevity and reliability of your $350 console’s screen. Samsung has led the evolution of OLED on mobile devices, and while burn-in is still technically possible on its modern panels, they’re more resistant to it, and software-based mitigations from Samsung, LG, and others have made it less of an issue than ever before. I’ve got an LG CX OLED that shows zero signs of burn-in after a year of pretty extensive playtime." @The Verge

Hmmm OK