Many problems Sony 46W4500

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Clare Newsome

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Doesn't look like it - 46in and 55in only for the forseeable future: and as these are the last of Samsung's 2008 sets, i'd expect it to be a good while before we see any new models. They're showing Andrew Everard the 2009 sets as we speak, but I believe full details are embargoed until the official announcement at CES (Consumer Electronics Show) in early January. We'll have all the news on all the 2009 TVs - from all the main manufacturers - then.
 
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Anonymous

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Clare could you tell us the calibrations settings you used on the 40W4500 to get the best out of the picture? Thank you.
 
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Anonymous

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I'd say the list that Sony has issued are probably the best optimal settings.

It won't stop you from noticing the clouding though, if you already have.
 
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Anonymous

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Clare Newsome:

Sony Japan declined to comment beyond the original statement - in short, they really don't think it's an issue, and claim to have shipped many thousands of sets....

Nice to see Sony care. Not suprising they dont see it as an issue - so long as they're getting the cash for the "many thousands of sets they've shifted"

I wonder if they care that 70,000+ folk have viewed this thread and - I'm sure its hit their reputation. I know I'll never deal with Sony again.

Do WHF see it as an issue?
 
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Anonymous

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Anybody with clouding, backlight bleeding with tv sets bought through amazon? I exchanged 2 sets from Dixons both with problems...i will be left with no tv for Xmas...I dont know what to buy...
 
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Anonymous

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Im worried about this auto dimming thing goin on with my 40w4500, went to a few shops today and didnt notice it happen on any other LCD. Is my set faulty?? I posted this question on a different thread but some of you guys said LCD's do that and one guy said turn off auto contrast enhancer but that hasnt done anything...Do i need to take my TV back??
 

professorhat

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I have heard of it in the past (more with LCD projectors than TVs but I guess the technology is the same) - it's not unusual for a "dynamic" contrast ratio to come into play, whereby the screen alters its brightness level depending on the ambient light in the room - so if it's dark it lowers the brightness compared to a sunlit room. This allows the manufacturer to get away with a "dynamic" contrast ratios of 1,000,000:1 when, in reality, it's actually nothing like that.
 
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Anonymous

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Ginder:Im worried about this auto dimming thing goin on with my 40w4500, went to a few shops today and didnt notice it happen on any other LCD. Is my set faulty?? I posted this question on a different thread but some of you guys said LCD's do that and one guy said turn off auto contrast enhancer but that hasnt done anything...Do i need to take my TV back??

Ginder, I cant say I've noticed this on my set. I can't say whether its happening or not - perhaps you're more sensitive to it than me.

Does this occur on all sources? Just a thought - have you turned you turned the HDMI colour range on your BD player/xbox to limited rather than full? Worth going through all available options before the hassle of having to return a set.
 

Clare Newsome

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EHonda:Clare Newsome:

Sony Japan declined to comment beyond the original statement - in short, they really don't think it's an issue, and claim to have shipped many thousands of sets....

Nice to see Sony care. Not suprising they dont see it as an issue - so long as they're getting the cash for the "many thousands of sets they've shifted"

I wonder if they care that 70,000+ folk have viewed this thread and - I'm sure its hit their reputation. I know I'll never deal with Sony again.

Do WHF see it as an issue?

Well we're still hosting and contributing to this thread, plus have altered our reviews to alert potential buyers to the problems some users have had.

But we've been here before - different manufacturers, different types of equipment - when a product is excessively popular (as the W4500 sets have been), it only takes a fraction of the thousands of products sold to not meet up to customers' expectations and here we are.

Do I wish Sony had better quality control? Yes. Do I wish they issued more helpful statements? Yes. Do I think this issue has harmed Sony's reputation? Undeniably yes.
Have we yet seen a better 40- or 46in set for the money than the W4500 models? No.

We're sticking with our 'caveat emptor' approach on this, plus reiterating the fact that we've yet to see a calibrated W4500 that suffers from clouding, and that includes the range of review samples we've had plus the sets we've recommend friends and family to buy.

And, yet again, i'd remind everyone that we ALWAYS - for every review - urge readers, and always have, to try before they buy.
 

cmf

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We're sticking with our 'caveat emptor' approach on this, plus reiterating the fact that we've yet to see a calibrated W4500 that suffers from clouding, and that includes the range of review samples we've had plus the sets we've recommend friends and family to buy.

how do we calibrate the w4500 ?
 

Clare Newsome

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Simply follow the set-up advice covered in our How to make the most of your TV video, then make further tweaks to suit your specific room. We've found keeping the backlight low (no higher than 3) and the MotionFlow on standard also helps this set.

I've asked the test team for a list of even more specific settings i'll post up here shortly, too.
 
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Anonymous

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40Z4500_clouding2.jpg


There a lot of owners on few other forums suffer bleed with Z too. Sony really need to pull their finger out
 
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Anonymous

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Hi guys, sorry if im repeating something i started as a new thread but need to get to the bottom of this problem. One problem gets solved and another crops up. My 40W4500 when attached to my xbox 360 has these white lines flash across the right side of the screen..I dont know if its a problem with the TV or the hdmi cable but im worried its getting worse. Or could it be my xbox 360 as it dnt seem to happen when i use my bluray player? Could it be be electrical interference?
 
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Anonymous

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hi there , iv had my 40w4500 for 2 weeks today, and while it had clouding in the right corner, i thought i could live with it, as you could only see it in dark scenes . i watched cloverfield on blu ray last night, and its quite a dark film, any way i couldnt watch it, because the clouding was to off putting. my receit says iv got 12 months manufacturers warranty.its from teleworld does that mean im not entitled 2 a refund or a exchange from them? also if i get a sony engineer to look at it would he be able to sort the clouding out for me ? thanks
 
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Anonymous

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Hi, Clare - as a total newbie here, can I say how impressed I am with your personal commitment to this site, and this debate. I have read many (tried to read most) of the entries, but apologies if this question has been asked before (I haven't seen it)....

Like many people, I want to like Sony - every set have had had has been a Sony, and each has been bullet-proof. However, like others, I am rattled by what appears to be an issue with the W series (and possibly the Z series).

I have a large room (6m viewing distance) and it's a conservatory with acres of windows, and no blinds (so I can't go plasma - unless you tell me otherwise - as reflections off a large plate of shiny glass would just obliterate any picture (although the Kuros appeals))..

So I am very, very keen to buy a Sony 52-5 inch set.

But which one?

I am fortunate here in that - within limits - cost is not an issue. Thus the new kdl55X4500 beckons, maybe once the price has settled a bit, in a bid to sidestep the problems outlined here.

But could I just be jumping out of the frying pan into an even more expensive fire?

All comments welcome, and thanks!
 

drummerman

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Ginder:Im worried about this auto dimming thing goin on with my 40w4500, went to a few shops today and didnt notice it happen on any other LCD. Is my set faulty?? I posted this question on a different thread but some of you guys said LCD's do that and one guy said turn off auto contrast enhancer but that hasnt done anything...Do i need to take my TV back??

Don't take this personal but you and others have been complaining about your sony's for yonks ...

I'm not going to comment on any problems these sets may have or not but don't you (and others) think that after all the fuss you made it may be time to try something else???

What is the point in going for the same brand/set after exchanging your sets once, sometimes twice and still not be satisfied?

Many folks are happy with the sony's, a few are not. I think it's the technology you don't like. Try different LED back lighting products, such as Samsungs, wait for OLED, or go plasma.

regards
 

Clare Newsome

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alanm:

Like many people, I want to like Sony - every set have had
had has been a Sony, and each has been bullet-proof. However, like
others, I am rattled by what appears to be an issue with the W series
(and possibly the Z series).

I have a large room (6m viewing distance) and it's a conservatory
with acres of windows, and no blinds (so I can't go plasma - unless you
tell me otherwise - as reflections off a large plate of shiny glass
would just obliterate any picture (although the Kuros appeals))..

So I am very, very keen to buy a Sony 52-5 inch set.

But which one?

I am fortunate here in that - within limits - cost is not an
issue. Thus the new kdl55X4500 beckons, maybe once the price has
settled a bit, in a bid to sidestep the problems outlined here.

But could I just be jumping out of the frying pan into an even more expensive fire?

All comments welcome, and thanks!

HI Alan,

I'd love to give you a definitive answer, but until we get a new 'X' model from Sony, we have no way of knowing if they're any good, suffer from any issues or are, indeed, truly a step up from the other 4500 models. Fingers crossed we'll get one soon! (And lucky you have limitless budget...)
 
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Anonymous

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drummerman:
Ginder:Im worried about this auto dimming thing goin on with my 40w4500, went to a few shops today and didnt notice it happen on any other LCD. Is my set faulty?? I posted this question on a different thread but some of you guys said LCD's do that and one guy said turn off auto contrast enhancer but that hasnt done anything...Do i need to take my TV back??

Don't take this personal but you and others have been complaining about your sony's for yonks ...

I'm not going to comment on any problems these sets may have or not but don't you (and others) think that after all the fuss you made it may be time to try something else???

What is the point in going for the same brand/set after exchanging your sets once, sometimes twice and still not be satisfied?

Many folks are happy with the sony's, a few are not. I think it's the technology you don't like. Try different LED back lighting products, such as Samsungs, wait for OLED, or go plasma.

regards

No i couldnt wait for Plasma, OLED or LED back lighting becuase i already have the TV. Plus i thought the point of a forum was to discuss any problems people have with their TV, no matter what make it is so that they can get a solution.

Iv not exchanged my set once becuase every time i found a problem someone on here was kind enough to give me a solution. Returning a TV is sometimes a last resort for people only if no solution can be found. I on the other hand have found a solution to every problem iv had so far so have been lucky, other people arent as lucky.

The whole point of this particular thread was to outline the problems of the 4500 series and if there were any remedies to the problems so im sure people can go on ranting and raving about dodgy products till they are finally happy with their sets.
 
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Anonymous

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Many thanks - and will watch this space.... Give the new X a real going over!

Alan
 

drummerman

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I could rave on about the Kuro ... everytime I watch something decent I'm in awe about the pq (Sky HD and built in freeview) and I still got everything turned down at the moment for a couple of hundred hours, so it's nowhere near set-up properly yet.

I don't think you would be happy with it in constantly brightly lit room though. You can whack LCD up brighter perhaps at detriment to pq though. There seems to be a common concensus by industry specialists that a Kuro in optimum conditions can't, at present, be bettered for PQ. I agree from what I've seen but in your case I'd try before buying if you want to go this way.

regards
 
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Anonymous

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drummerman:
Understand. Best of luck.

regards

Cheers. The Sony is a great product otherwise dont get me wrong, im happy with this TV. The only thing was the sound on it which was to be expected to be honest and i solved that too by hooking it up to my Panasonic Stereo. Was astounded by the difference in sound clarity and the 160 watts RMS gives it such a bassy punch.
 

nws56

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alanm:

Hi, Clare - as a total newbie here, can I say how impressed I am with your personal commitment to this site, and this debate. I have read many (tried to read most) of the entries, but apologies if this question has been asked before (I haven't seen it)....

Like many people, I want to like Sony - every set have had had has been a Sony, and each has been bullet-proof. However, like others, I am rattled by what appears to be an issue with the W series (and possibly the Z series).

I have a large room (6m viewing distance) and it's a conservatory with acres of windows, and no blinds (so I can't go plasma - unless you tell me otherwise - as reflections off a large plate of shiny glass would just obliterate any picture (although the Kuros appeals))..

So I am very, very keen to buy a Sony 52-5 inch set.

But which one?

I am fortunate here in that - within limits - cost is not an issue. Thus the new kdl55X4500 beckons, maybe once the price has settled a bit, in a bid to sidestep the problems outlined here.

But could I just be jumping out of the frying pan into an even more expensive fire?

All comments welcome, and thanks!

If you're after bullet-proof build quality Alan, you won't be getting it with the current W's or Z's .My 52W4000 felt alarmingly flimsy and flexible as it was manhandled into position ; quite unlike the magnificently solid Samsung plasma it was replacing . It seems that the only way Sony could compete at this price point was to trim the build quality down to the bare minimum .

The X's should be an entirely different proposition; at least the previous generation were. I'd wait for these , and also look at Samsung's monster LED display .





 
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Anonymous

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Clare Newsome:EHonda:Clare Newsome:

Sony Japan declined to comment beyond the original statement - in short, they really don't think it's an issue, and claim to have shipped many thousands of sets....

Nice to see Sony care. Not suprising they dont see it as an issue - so long as they're getting the cash for the "many thousands of sets they've shifted"

I wonder if they care that 70,000+ folk have viewed this thread and - I'm sure its hit their reputation. I know I'll never deal with Sony again.

Do WHF see it as an issue?

Well we're still hosting and contributing to this thread, plus have altered our reviews to alert potential buyers to the problems some users have had.

But we've been here before - different manufacturers, different types of equipment - when a product is excessively popular (as the W4500 sets have been), it only takes a fraction of the thousands of products sold to not meet up to customers' expectations and here we are.

Do I wish Sony had better quality control? Yes. Do I wish they issued more helpful statements? Yes. Do I think this issue has harmed Sony's reputation? Undeniably yes.
Have we yet seen a better 40- or 46in set for the money than the W4500 models? No.

We're sticking with our 'caveat emptor' approach on this, plus reiterating the fact that we've yet to see a calibrated W4500 that suffers from clouding, and that includes the range of review samples we've had plus the sets we've recommend friends and family to buy.

And, yet again, i'd remind everyone that we ALWAYS - for every review - urge readers, and always have, to try before they buy.

Maybe you could add it to your magazine too? which has a much wider audience, may contribute to effect Sony and consequently cause them to re-evaluate their position on the matter. What are your thoughts on that notion?
 

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