Loss of HD sound - Denon AVR 1910 or Sony BDP S370

[Simon Pinkney]

Hi folks

Hopefully somebody on these forums can assist with a small problem I am having.

I have a Denon AVR 1910 and Sony BDP S370. However, I keep loosing sound when my blu-ray player switches to True HD sound. The problem happens on multiple disks so it's not a disk problem.

Basically if i insert a Blu-Ray movie into my Sony BD player I can hear sound whilst the adverts or main menu screen is playing. This is usually just in normal dolby surround. However, when the main movie starts and the HD sound turns on 80% of the time I have video but no sound. The light on the front of my Denon says it in True HD.

To correct this I have to select the Blu-Ray input again on my control i.e re-select the blu-ray setting the Denon is already on whilst the movie is playing and then bingo most of the time the sound returns as normal. Sometime I have to do this twice for it to return.

I don't loose sound once it's on just when it first kicks in (or not as the case is) it seem to forget to turn the True HD sound on.

Anyone know why this is happening??

Thanks

Simon

 

[Anonymous]

Hi,

I have exactly the same problem, sometimes i have to reset the player and "hope", sometimes I have to select scenes via the menu.

Exchanged player, upgraded the player, changed hdmi cable, no improvement. Wrote to Denon and the are not sure but suggest to do a firmware update (not yet done) "Maybe" it will correct.

Do you resolved your problem ?

 

[lussen]

got same problem. i had to turn on n off pure direct button then i can get Hd sound

 

[Anonymous]

Hi,

I have the same issue but with a Sony S380. Denon 1910 Blue HD light no sound, pure direct on-off, sometimes sound comes back.

Wonder if anyone from Denon reads this forum. Hope so.

Thanks

Mike

 

[Anonymous]

Hi

I have just spoken to Denon and they mentioned that there is a firmware update re sony players in particular. But it does mean taking the amp back to the dealer you purchased it from to send to Denon for the update. As the Denon AVR1910 is not end user upgradeable.

Cheers

Mike

mines going in tomorrow, they say 7-10 days

 

[Anonymous]

HI,
Upgraded Denon to Main 00.69 Sub 00.34 and all works fine.

 

[Anonymous]

Hi MartinD

Did you do this yourself ??

Mike

 

[Anonymous]

Bring the AVR to a local shop (denon service center).

No charge (under warranty)

Taks 15 min to do , so if your not still on warranty, a low charge may apply.

 

[Anonymous]

MIke, for the 1910, the versions number are different

main 00.89 sub 00.27

http://www.avsforum.com/avs-vb/showthread.php?p=17512496#post17512496

 

[Anonymous]

Hi Martin,

Great many thanks.

Mike

It's good to chat

 

[Anonymous]

Mike,

Hve you done your upgrade ?

What are the results ?