A
Anonymous
Guest
it's sad to see these sort of things happening, and it happens often on ebay, hence many powersellers have opted to quit ebay ...
both parties will wait up to 28 days for a representative at paypal/ebay to decide the outcome.... sadly, my gut feel is that the seller will loose the case ... the buyer also now has to pay out of his own pocket the return shipping cost and paypal/ebay will insist that it is sent via recorded mail with a tracking number (expensive option)
I the seller looses, he also ends up paying an additional fee for the paypal dispute (like paying for a lawyer)... even though he lost the case
during this time, the money that was paid to the seller will be on hold, so the seller will not have access to the money, and the buyer has an item that does not work
The buyer will not be able to claim from the courier, as the courier will say that it is the seller's responsibility to ensure that the item was safely packed
I do not think that the seller would sell a faulty item, and I believe that the buyer is telling the truth ... so I think, perhaps the item was damaged during transit
There can still be a quick resolution to this ... all that the buyer needs to do, is take the item for a quote for repairs ... may only cost a few pounds ... Then the seller should pay for the repairs .... problem solved?
I always advise people to collect fragile items in person (especially electronics/hi fi gear) ... My wife has sold over 5000 items on ebay (antiques/collectables) and this sort of thing happens often
both parties will wait up to 28 days for a representative at paypal/ebay to decide the outcome.... sadly, my gut feel is that the seller will loose the case ... the buyer also now has to pay out of his own pocket the return shipping cost and paypal/ebay will insist that it is sent via recorded mail with a tracking number (expensive option)
I the seller looses, he also ends up paying an additional fee for the paypal dispute (like paying for a lawyer)... even though he lost the case
during this time, the money that was paid to the seller will be on hold, so the seller will not have access to the money, and the buyer has an item that does not work
The buyer will not be able to claim from the courier, as the courier will say that it is the seller's responsibility to ensure that the item was safely packed
I do not think that the seller would sell a faulty item, and I believe that the buyer is telling the truth ... so I think, perhaps the item was damaged during transit
There can still be a quick resolution to this ... all that the buyer needs to do, is take the item for a quote for repairs ... may only cost a few pounds ... Then the seller should pay for the repairs .... problem solved?
I always advise people to collect fragile items in person (especially electronics/hi fi gear) ... My wife has sold over 5000 items on ebay (antiques/collectables) and this sort of thing happens often