So, (some of you may already be aware) I bought an ex-display original DacMagic back in March. Finally finished piecing together a system a week or so ago to find the DM faulty with a resonance coming from the left channel. It's gone back to CA via Richer Sounds. The diagnosis is unrepariable with richer sounds giving me two options:
1) full refund
2) replacement for equivalent value DAC (I paid approx £170)
The issue for me here is the CA DAC range has moved on now and there isn't a direct replacement. I bought the original DM as the new DM 100 didn't look like it was as good as the original and the DM Plus is quite a bit more expensive (retail £350) so I'm now left either accepting a DAC which to my mind isn't as good as what I'm losing (something I won't accept) or shelling out more. Richer Sounds have agreed to lend me a DM Plus and an ARCAM R DAC for a couple of weeks to compare side by side. WHF don't seem massive fans of the DM Plus but other reviews sound spot on and I'm learning fast a weak review could just be their specific set up - might be class for me.
In my dreamie little, land considering I are within 1 years ownership should it not be CA's responsibility to replace with a DAC at least as good as what I'm losing? i.e. give me a DM Plus (not my fault they don't have a like for like replacement)? Interested if anyone know what my rights are in this situation where a like for like comparison isn't available.
Richer Sounds have suggested they will do me a 'deal' on a DMPlus or give me the best price they can on an R DAC. Is that as much as I can reasonably expect?
1) full refund
2) replacement for equivalent value DAC (I paid approx £170)
The issue for me here is the CA DAC range has moved on now and there isn't a direct replacement. I bought the original DM as the new DM 100 didn't look like it was as good as the original and the DM Plus is quite a bit more expensive (retail £350) so I'm now left either accepting a DAC which to my mind isn't as good as what I'm losing (something I won't accept) or shelling out more. Richer Sounds have agreed to lend me a DM Plus and an ARCAM R DAC for a couple of weeks to compare side by side. WHF don't seem massive fans of the DM Plus but other reviews sound spot on and I'm learning fast a weak review could just be their specific set up - might be class for me.
In my dreamie little, land considering I are within 1 years ownership should it not be CA's responsibility to replace with a DAC at least as good as what I'm losing? i.e. give me a DM Plus (not my fault they don't have a like for like replacement)? Interested if anyone know what my rights are in this situation where a like for like comparison isn't available.
Richer Sounds have suggested they will do me a 'deal' on a DMPlus or give me the best price they can on an R DAC. Is that as much as I can reasonably expect?