Gazzip said:
QuestForThe13thNote said:
Gazzip said:
So Quest let me get this straight: You live in Hayward’s Heath but you purchased something from Hull, not from your local dealer, presumably because it was cheaper from Hull. The deal didn’t work out due to some faulty equipment so you grassed the Hull dealer up to the local dealer for dealing out of their assigned area. You grassed them up to the very dealer who in fact you bypassed in the first place by ordering from Hull. What a principled man you are!
no it’s not like that at all. Faulty equipment was with someone else, I was concerned fanthorpes could say yes we’ve had no problems with an amp (as was looking at that as well) but they had, but as I say on a non pmc product. I bought pmcs from hi Fi lounge. Did you get discounted mail order stuff from fanthorpes on your two sets of pmcs?
No. I studied architecture in Hull for 7 years and developed a great relationship with them while I was there. I visit Hull about three times a year to visit friends and/or lecture there, and occasionally pop in to Fanthorpes for a cheeky audition or just to say hello/chew the fat. More often than not I leave considerably poorer... Fanthorpes are 100% my “local” dealer and I’m not changing that due to some cartel ********, regardless of where I live now. I’d rather switch brands, something which I suspect PMC would not want me to do given the circa £100K I’ve put through them over the years.
BTW as it happens my big PMC’s came from a dealer in the SW who gave me a discount that Fanthorpes could not match, and my Bryston mono-blocks were from another dealer outside of my geographic area. They’re all at it so don’t be so quick to judge/publicly expose only one of them...
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Yeah don’t doubt that they are all at it, that’s one thing I hate about the hi Fi industry. You don’t get much back.
If I started a hi Fi shop I’d probably be loaded already , and I’d be 100 percent for the customer, and offering aftersales, going round sorting out problems etc. This would probably mean I’d offer local service, which is what local shops are geared for anyway.If someone asked me if a product had gone wrong I’d be truthful at the same time as being commercial, but if a product had a high failure rate I wouldn’t sell it. Fanthorpes could have said ‘yes a unit did go wrong a few weeks ago, but we haven’t had that before (if the case)’. I might then have bought the amp. There is no way I’d deny not having any issues. I might mention that the shop will offer an extra guarantee period etc etc.