Chord HDMI cable

[oldleodensian]

Noooooooooooooooo!

This is not going to be another thread inviting debate about HDMI cables, so please if you want to talk about 0s and 1s and AB testing and how great Ben Goldacre or James Randi are, or how you want to save people money blah blah blah I respectfully ask that you seek another thread.

No it's just that my Chord HDMI has not only come loose from the back of my Yamaha amp but the connector has come off in the socket! I got it out of the socket but can't mend the darn thing. Luckily I have a very nice purple QED one instead

BUT

Will Chord replace it? Website is not all that user-friendly, but there seems to be a returns policy of sorts and the cable has a 10 yr guarantee. Only had it a year, but no proof of purchase.

Anyone had similar problems and successful resolution?

 

[nads]

i guess that cables have a warrenty as much as anything so i would think it will be covered for 1 to 2 years.

get it back to the shop for replacement.

 

[professorhat]

Chord offer a 10 year warranty on all their cables. Suggest you contact the retailer first and, if you get no resolution from them, go through their website.

BTW - also have a Chord 1.3a Silver Plus. Excellent cable and I've not had any issues with it.

 

[d4v3pum4]

Well I never, an expensive HDMI cable falls apart. The only other ones that I have heard of this happening to were the cheap unbranded stuff. I would imagine that they will replace it FOC though and hope this is an isolated incident.

Just a question, did you plug/unplug it a lot?

 

[Andrew Everard]

Oldleo,

Sorry for delay - wanted to check with Chord's PR person, as I did last night, and just got the reply this morning.

The company is surprised this fault has arisen, as it hasn't encountered it before, but says that:

"If you'd like to send the cable back to The Chord Company marked for the attention of Matthew Fryer we will replace it. We would obviously like as much purchase info as possible just to try to track the manufacturing batch.

"Finally we find it disappointing that you find our website difficult/unfriendly. We would be delighted to receive constructive criticism."

 

[oldleodensian]

d4v3pum4: Just a question, did you plug/unplug it a lot?

Funnily enough, no!

Plugged in and pretty much left alone until I was wondering why my TV had no signal from the amp. Quite bizarre really.

 

[oldleodensian]

Andrew Everard:

Sorry for delay - wanted to check with Chord's PR person, as I did last night, and just got the reply this morning.

Thanks for taking note and acting so promptly!

Andrew Everard:

The company is surprised this fault has arisen, as it hasn't encountered it before, but says that:

Yes, I was pretty amazed myself!

Will try to get it sent off to Chord today. Thanks again for your help.

 

[oldleodensian]

Full marks to chord Company for customer services.

Andrew Everard: "If you'd like to send the cable back to The Chord Company marked for the attention of Matthew Fryer we will replace it.

True to their word, they did and by return of post, no less!

I returned my cable on Wednesday (Special Delivery in order to be insured for full cost of cable, otherwise if lost in the post, Royal Mail only compensates for £39) and a new one arrived on Friday. Utterly brilliant.

Thanks due to Matthew Fryer and Andrew Everard.