Q
QuestForThe13thNote
Guest
This is a story which I think of, in thinking of trustworthiness of hi fi dealers. I was intending of doing an amp upgrade. Units were reprocessed and cheaper than new items, which had gone down the production line again and had passed all tests.
So I was about to buy one, a considerable price in the thousands, and I call the dealer. I want a straightforward honest answer and I ask 'have any of these reprocessed units ever gone wrong quickly?'. I'm assured never. I then look on a forum and it turns out one chap had just bought one two weeks prior from the same dealer. His speakers had be blown up by the same reprocessed unit and is arguing between multiple parties over where to get it sorted. He did speak to the same guy I spoke too at the dealer and had told the dealer about the problem as soon as it happened, so it meant at the time of me speaking to the dealer and the same member of staff, the staff member basically lied to try and get a sale. Eventually the dealer did capitulate I learnt and sorted out the speaker repair and repaired amp. Thankfully I didn't buy one.
So my question is, shall we expect this? And are all dealers trustworthy? I'd bought loads of stuff with this dealer before hand and had a good relationship with them, but doubt I buy from them again. In fact, no I'm sure I wouldn't. I confronted them with it and the md had nothing to say. Sadly I've come to the conclusion they would do anything to get a deal. I'd like to see them not then bothering with the reprocessed stuff and sticking up for customers, rather than just keeping relations with manufacturers to sell, but they still sell reprocessed kit. Shall/can I name them?
So I was about to buy one, a considerable price in the thousands, and I call the dealer. I want a straightforward honest answer and I ask 'have any of these reprocessed units ever gone wrong quickly?'. I'm assured never. I then look on a forum and it turns out one chap had just bought one two weeks prior from the same dealer. His speakers had be blown up by the same reprocessed unit and is arguing between multiple parties over where to get it sorted. He did speak to the same guy I spoke too at the dealer and had told the dealer about the problem as soon as it happened, so it meant at the time of me speaking to the dealer and the same member of staff, the staff member basically lied to try and get a sale. Eventually the dealer did capitulate I learnt and sorted out the speaker repair and repaired amp. Thankfully I didn't buy one.
So my question is, shall we expect this? And are all dealers trustworthy? I'd bought loads of stuff with this dealer before hand and had a good relationship with them, but doubt I buy from them again. In fact, no I'm sure I wouldn't. I confronted them with it and the md had nothing to say. Sadly I've come to the conclusion they would do anything to get a deal. I'd like to see them not then bothering with the reprocessed stuff and sticking up for customers, rather than just keeping relations with manufacturers to sell, but they still sell reprocessed kit. Shall/can I name them?