Hughes123:My A32 had a phono stage in it, and I didn't ask for one to be fitted! It does switch between MM and MC, and if you have an MM cartridge and the A32 is set as MC, you will just have a very distorted, overloaded sound...you'll know, trust me! The way to tell if yours has a phono stage or not, is to tell where you are putting in the turntable. There should be the phono input to the far right of the amplifier (viewed from rear) and it should be higher than the rest of the inputs. I found the phono stage to be quite good, actually. It has quite a zingy treble on mine too, so I wouldn't call it "subdued". Are you sure you've connected your speakers correctly and the treble inputs are connected? If your unsure, connect your PC or ipod or cd player into the CD input and then tell me what it sounds like! Trust me, the A32 does not sound "subdued" by anyone's standards!
Another thing you could do, if you can, is post a YouTube video of the amplifier playing a song and show me the connections on the rear etc...or take a few photos and post them on here so we can see if there is a problem.
Also, check if your tone control is off - it should be - and what volume did you have it at? You should find about -18db is as loud as you could possibly ever want it on phono.
HUghes: er...you are completely right. This is what hapens when i rush into running sophisticated material without reading the...instructions- oooops! phone button switched on and blissful sound came up! Humble apologies to arcam 32 and everything to do with it-i just whispered delicately next to the volume switch: ' I will never exchange you my love, i promise' i just can't wait for the proac to come by...thanks Hughes.