WHF Website Ongoing Problems and Solutions

[relocated]

The complaints and observations about the WHF website have recently been expressed on various forum subjects giving the staff at WHF little chance of keeping up with peoples problems, to then know what needs change.

Perhaps we could use this opportunity to advise WHF of the CURRENT problems we are having with the site, given that some things have changed and speed is better.

1. The pages, including the Forum pages, continue to 'snap' and move before, during and AFTER adverts have loaded. This is both frustrating [wrong posts/subjects clicked] and tiring on the eyes.

2. The 'Quote' button randomly works and fails to work.

3. I understand that 'User Reviews' still doesn't work by still announcing that the, 'product is not in our database'.

4. Not a problem as such, but the, "Your comment has been been posted'' box is entirely surplus to requirements. It appears at the top of the page, where it isn't seen unless you go looking for it, yet your post is presented to you anyway.

If others would care to add any problems I don't have, have forgotten about, but they do have then perhaps we can move forward. Please don't relist old complaints[unless unresolved], just things as they currently are.

 

[chebby]

1. The pages, including the Forum pages, continue to 'snap' and move before, during and AFTER adverts have loaded. This is both frustrating [wrong posts/subjects clicked] and tiring on the eyes.

2. The 'Quote' button randomly works and fails to work.

3. I understand that 'User Reviews' still doesn't work by still announcing that the, 'product is not in our database'.

4. Not a problem as such, but the, "Your comment has been been posted'' box is entirely surplus to requirements. It appears at the top of the page, where it isn't seen unless you go looking for it, yet your post is presented to you anyway.

1. Only for a couple of seconds after a page refresh.

2. Only when quoting the 'orginal post'.

 

[chebby]

The 'report' button will not work on the original/first post of any thread.

In the case of spam threads this is where you need it.

Even when the offending post has a 'report' option I don't think it actually reports anything. (Either that or no-one is monitoring it.)

 

[BenLaw]

If you aren't using iOS 8 it is still virtually impossible to post on an iThing.

 

[relocated]

Thanks to you both for revealing your current experiences.

Anyone else able to identify problems [solutions?] that WHF can work on?

 

[Hi-FiOutlaw]

Problems? What problems? Forum? What forum??? *dash1**bomb*

 

[Deleted member 2457]

Are there no longer mods? I haven't seen them in action for a while. If so has house rules dropped a bit?

 

[bigboss]

I have seen JD trimming one thread and warning a member only 3-4 days ago.

 

[Crocodile]

I've got some "solutions":

https://www.avforums.com/categories/audio-electronics-forums.520/

http://www.pinkfishmedia.net/forum/index.php?s=0fcdb62eb5188e1e26ff512f62b3bf20

http://www.hifiwigwam.com/forum.php?s=304937638179de3f8b673ce6ed59c870

And that will be my final contribution, at least until such time as this forum resembles something from the 21st century... *bye*

 

[Deleted member 2457]

I have seen JD trimming one thread and warning a member only 3-4 days ago.

What about the other mods? I haven't seen them edit and warn people for a while?

 

[tinkywinkydipsylalapo]

What about the other mods? I haven't seen them edit and warn people for a while?

Aren't all the other mods (if they exist) supposed to be 'undercover'?

 

[Deleted member 2457]

What about the other mods? I haven't seen them edit and warn people for a while?

Aren't all the other mods (if they exist) supposed to be 'undercover'?

Yep, but you don't see their posts like edited by mods anymore.

 

[bigboss]

What about the other mods?   I haven't seen them edit and warn people for a while?

Aren't all the other mods (if they exist) supposed to be 'undercover'?

Yep, but you don't see their posts like edited by mods anymore.

Maybe they're having problems as well, with the new website. 😉

 

[Deleted member 2457]

What about the other mods? I haven't seen them edit and warn people for a while?

Aren't all the other mods (if they exist) supposed to be 'undercover'?

Yep, but you don't see their posts like edited by mods anymore.

Maybe they're having problems as well, with the new website. 😉

Probably, Yep.

 

[relocated]

Thank you for the added comments, I think. Perhaps someone from WHF would like to let us know what is going on to sort out the, obviously very few, problems that remain. Although given that another member has just bid farewell, I guess there are more problems than are being revealed on here. Or they are just more intolerant and bored than some of us.

 

[Marsbardark]

The website is working fine, but the homepage is still pants. Check the BBC website or the old what hifi site for how it should be done.

 

[Deleted member 2457]

Thank you for the added comments, I think. Perhaps someone from WHF would like to let us know what is going on to sort out the, obviously very few, problems that remain. Although given that another member has just bid farewell, I guess there are more problems than are being revealed on here. Or they are just more intolerant and bored than some of us.

Who else has just left? Cheers.

 

[relocated]

Thank you for the added comments, I think. Perhaps someone from WHF would like to let us know what is going on to sort out the, obviously very few, problems that remain. Although given that another member has just bid farewell, I guess there are more problems than are being revealed on here. Or they are just more intolerant and bored than some of us.

Who else has just left? Cheers.

Crocodile at #6 Gel.

 

[Deleted member 2457]

Thank you for the added comments, I think. Perhaps someone from WHF would like to let us know what is going on to sort out the, obviously very few, problems that remain. Although given that another member has just bid farewell, I guess there are more problems than are being revealed on here. Or they are just more intolerant and bored than some of us.

Who else has just left? Cheers.

Crocodile at #6 Gel.

Ah right. Cheers.

 

[relocated]

Have tried the 'User Reviews' facility and of the half dozen I tried, 2 would actually allow a review to be posted; the others still came up with 'not in our database'. Given that this facility will eventually work, it seems needlessly complicated for WHF members. You already have our email and it appears to be an info trawling exercise, I guess, for non-members to post ownership reviews???????????

Andy, I believe, said that the old style comments on reviewed products could be switched back on and I wonder if that might tease out more comments/reviews.

An opinion and info on the questions/comments posted in this thread by WHF would be nice. Thanks.

 

[Joe Cox]

We are using an external company for our product database (and also for the user review process). The company needs to have the product in its database in order for you to be able to post a user review. We currently have nearly 4000 product reviews. If you are logged in you should be able to post a user review on around 3000 of those. We're slowly filling in the gaps to make sure all review pages accept user reviews. Which ones were you struggling with?

 

[relocated]

We are using an external company for our product database (and also for the user review process). The company needs to have the product in its database in order for you to be able to post a user review. We currently have nearly 4000 product reviews. If you are logged in you should be able to post a user review on around 3000 of those. We're slowly filling in the gaps to make sure all review pages accept user reviews. Which ones were you struggling with?

I wasn't struggling, I remembered that this was a problem area that was annoying people and dipped in to see if things had changed. They have because previously every attempt came up as 'not in database'.

Perhaps you would be good enough to comment on the other problems/comments made in this thread, Joe, or get the appropriate person to do so. The site is much better [although running slow at this time] so it would be good to know when the remaining irritations are going to be resolved. Cheers.

 

[Joe Cox]

You said you tried six and only two worked. Which were the other four? I can have a look for you.

In terms of other comments on this thread, we're working on site loading times all the time, though hopefully these have been improved of late. Regarding the site on iOS devices, we know there are some issues and again these are very much on the 'to do' list.

We have the 'feedback' tab which allows people to, well, post feedback, and we probably get on average 20 of these every day (some good, some bad, some constructive).

As above, we have plenty of things we're working on but it all takes time. We prioritised making changes to the Forums (font size etc.), and then to the home page, news page and reviews page, and these seem to have largely been well received. Other updates have included fixing the ability to post user reviews on mobile, improving search and adding more prices to product pages, which were some of the most common requests.

 

[relocated]

Thank you Joe. I cannot remember what products came up as 'not in the database' because I was only testing the facility [because it was criticised recently]; I didn't want to do a review.

The pages 'snapping' seems to be much improved, so that's very welcome; I can now scroll down and not end up clicking on the wrong subject.

Thanks again.

 

[Crocodile]

Laid up with a bad back so out of boredom, thought I'd pop by & check out the improvements. I guess they're all too busy with the 2015 awards now...