JoelSim:
If Virgin is anything like nthell of old then I would stay well clear. The worst company I've ever dealt with, and aside from telewest the only company that I've written a great, long letter to the CEO complaining about the appalling product and even worse service.
Sky, on the other hand I found to be very good on both counts. When the box went down, someone was there to answer the phone and sort it out, there was no hanging on the phone for an hour and a half before they told you there was nothing they could do, and they would send someone round 3 weeks on Tuesday to sort it out.
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Was with NTL before virgin took over and have never had any problems with them, Service has been great when ever i have called them and no issues with any of the boxes. But i have heard horror stories about SKY. Guess its just luck of the draw or something.