dont worry mate i will be fighting for a refund, its been nearly 2 and a half months trying to get this tv fixed and its put me off having a samsung now.
Well the Samsung engineer came around and changed my motherboard which made no difference what so ever. The engineer even stated that it was unlikely it would change the issue and he was right. I phoned Samsung twice as they failed to ring me after leaving a message.
I was eventually put through to the escalation team who said they have logged my fault and now it has gone to the highest command within SAMSUNG who will see if they can resolve/FIX my second rubbish TV. I have already asked for my money back but this was dimissed where I was told I would have to wait until someone higher up could authorise this.
Would imagine I am going to get a new tv screen or any other part they can remove from inside my tv to see if they can fix it. NOT impressed and wont be buying another SAMSUNG after the issues I have had with this one.
I strongly advise if anyone gets the same issues I have had then send back the same day and not wait or be filled by rubbish by the supplier or SAMSUNG that it is meant to do it or to switch the settings off........................and dont waste your money buying a BLU RAY DVD player thinking your PS3 is at fault as it more than likely is not.
I was eventually put through to the escalation team who said they have logged my fault and now it has gone to the highest command within SAMSUNG who will see if they can resolve/FIX my second rubbish TV. I have already asked for my money back but this was dimissed where I was told I would have to wait until someone higher up could authorise this.
Would imagine I am going to get a new tv screen or any other part they can remove from inside my tv to see if they can fix it. NOT impressed and wont be buying another SAMSUNG after the issues I have had with this one.
I strongly advise if anyone gets the same issues I have had then send back the same day and not wait or be filled by rubbish by the supplier or SAMSUNG that it is meant to do it or to switch the settings off........................and dont waste your money buying a BLU RAY DVD player thinking your PS3 is at fault as it more than likely is not.
Have you watched that tv on the shops? and if so did you find it good there? only when at home you noticed that it was bad?
pom165:
Well the Samsung engineer came around and changed my motherboard which made no difference what so ever. The engineer even stated that it was unlikely it would change the issue and he was right. I phoned Samsung twice as they failed to ring me after leaving a message.
I was eventually put through to the escalation team who said they have logged my fault and now it has gone to the highest command within SAMSUNG who will see if they can resolve/FIX my second rubbish TV. I have already asked for my money back but this was dimissed where I was told I would have to wait until someone higher up could authorise this.
Would imagine I am going to get a new tv screen or any other part they can remove from inside my tv to see if they can fix it. NOT impressed and wont be buying another SAMSUNG after the issues I have had with this one.
I strongly advise if anyone gets the same issues I have had then send back the same day and not wait or be filled by rubbish by the supplier or SAMSUNG that it is meant to do it or to switch the settings off........................and dont waste your money buying a BLU RAY DVD player thinking your PS3 is at fault as it more than likely is not.
i guarantee you , if you email samsung , with a link to this thread , you will get what you want , be it a new tv , or your money back ...
Well the Samsung engineer came around and changed my motherboard which made no difference what so ever. The engineer even stated that it was unlikely it would change the issue and he was right. I phoned Samsung twice as they failed to ring me after leaving a message.
I was eventually put through to the escalation team who said they have logged my fault and now it has gone to the highest command within SAMSUNG who will see if they can resolve/FIX my second rubbish TV. I have already asked for my money back but this was dimissed where I was told I would have to wait until someone higher up could authorise this.
Would imagine I am going to get a new tv screen or any other part they can remove from inside my tv to see if they can fix it. NOT impressed and wont be buying another SAMSUNG after the issues I have had with this one.
I strongly advise if anyone gets the same issues I have had then send back the same day and not wait or be filled by rubbish by the supplier or SAMSUNG that it is meant to do it or to switch the settings off........................and dont waste your money buying a BLU RAY DVD player thinking your PS3 is at fault as it more than likely is not.
i guarantee you , if you email samsung , with a link to this thread , you will get what you want , be it a new tv , or your money back ...
I rang samsung to get my money back to mate but the higher people at samsung said to my they can't do that until the tv is fixed 3 times. so the engineers have come out again and this time they have taking it away for bench testing and to put another LED screen in it. I wasn't happy I'm just sick of this tv now, I'm like you i wont be buying anther samsung. So now I'm stuck with out a tv for 10 days
guys , with all due respect , your all being very agreeable with whatever samsung is telling you , if your tvs are not performing as they should , within only a few weeks of getting them , you should demand a refund , i mean , letting them try and fix it once , i can understand , but again and again ?? being 10days without a tv ?? you shouldnt put up with that ...
I've had my tv for six months and for 2 and half months i've been trying to get it fixed. believe me mate I've been going mad at samsung to get my money but they ain't having any of it. They said they have to have it fixed three times before thinking of giving my money back so what can I do?
Good news I had a phone call from samsung today offering me a replacement tv but i said no so now I'm getting a complete refund I'm happy now. Do I buy the philips 9704 now or wait for the new 3d philips?
I have had mine for about a week now and not had a chance to give it a good workout, but i was watching Skiing yesterday and there were trails from the behind the person. Is this something i have wrong in the settings or just how this TV is?
MOVIEMAN , how did you get your money back. I take it looking at the thread they did not bother fixing it 3 times. I am still waiting for a reply to my issues.
If I dont get anywhere I will email this link to them and see where that gets me. More then likely with my luck court
mark8par I see you have the same issue, now i am no SAMSUNG engineer but your TV is not doing what it said it would on the tin. Send it back before its too late. No messing with the settings will fix it..........................sorry, if you ring SAMSUNG they will tell you to turn the 200Mhz setting to OFF.
Hopefully you have read the beginning of this thread and you will be able to self diagnose.
If I dont get anywhere I will email this link to them and see where that gets me. More then likely with my luck court
mark8par I see you have the same issue, now i am no SAMSUNG engineer but your TV is not doing what it said it would on the tin. Send it back before its too late. No messing with the settings will fix it..........................sorry, if you ring SAMSUNG they will tell you to turn the 200Mhz setting to OFF.
Hopefully you have read the beginning of this thread and you will be able to self diagnose.
i had to let them come and look at my tv again but this time they took my tv away for bench testing and a few days later samsung rang to offer me a new tv but i said i didnt want 1, i just want my money back and they said ok. now im waiting for a letter from them so I can send my bank detail to them so they transfer the money back
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