Check the anti-skate settings - it should be set to the same as the tracking force (ie for 2g of tracking force, set the anti-skate to 2g)...see if that helps..
have tried that, but doesnt seem to work. not too sure though what to adjust though. There is the arm which I have set at 2, then there is the round knob by the arm and the round circular ring which is below the arm
You are probably talking about the arm height adjuster. Adjust this until the arm is parallel (parallel when playing a record). It affects VTA (vertical tracking angle) this is the angle of rake of the stylus from vertical.
The tracking force will depend upon what cartridge you are using. Look up your cartridge model/type on google and when you find it on the manufacturers site look at the specifications and it will suggest a range of tracking force (in grammes). Select a weight towards the upper end of the suggested range.
Have now adjusted the arm and the anti skate accordingly. even though in the website for the cartridge this is at 3,0 g whereas i can only adjusted it to 1 max