The belt of my Pro-ject Audio Primary E seems to be faulty

[filipplord]

Hello all!
I recently brought an Primary E turntable from a local dealer brand new, I did ofcourse go through the process of unboxing it and nothing seemed out of place, I did however find the belt supplied with my turntable to have a certain weak point, I realised that because a point seemed to be whiter than the normal black colour of the rest of the belt, and it seemed to be glued together, I did listen to a record and it seemed to be playing extremely well, next day I wake up and find the belt had been cut at the mentioned weakpoint, I have provided a photo of the cut belt,
My question is this: Can this be a factory malfunction, or did the retailer use the product and then sold it as new with the old belt? If it is a factory malfunction do I have to ask for a new turntable? or will a replacement belt suffice?
Please take a look at the attached photo,
Thanks in advance!
Philipp

 

[Shadowfax]

Hello all!
I recently brought an Primary E turntable from a local dealer brand new, I did ofcourse go through the process of unboxing it and nothing seemed out of place, I did however find the belt supplied with my turntable to have a certain weak point, I realised that because a point seemed to be whiter than the normal black colour of the rest of the belt, and it seemed to be glued together, I did listen to a record and it seemed to be playing extremely well, next day I wake up and find the belt had been cut at the mentioned weakpoint, I have provided a photo of the cut belt,
My question is this: Can this be a factory malfunction, or did the retailer use the product and then sold it as new with the old belt? If it is a factory malfunction do I have to ask for a new turntable? or will a replacement belt suffice?
Please take a look at the attached photo,
Thanks in advance!
Philipp

I would think that it's the dealer's fault if it had been a demo and didn't tell you. It's a warranty issue anyway; the dealer can just give you a new belt. I'm sure he stocks them, and they're worth approximately $11.00 in the U.S.

 

[filipplord]

The thing is, it should have not been a demo unit, if it was I have and will ask for a full replacement of the product with a brand new one...

 

[Al ears]

It's the first time I have seen a belt like that. Demand a new one, or two....

 

[filipplord]

It's the first time I have seen a belt like that. Demand a new one, or two....

Couldnt it have been that the dealer was using the exact same model and sold it to me as brand new?

 

[Al ears]

Couldnt it have been that the dealer was using the exact same model and sold it to me as brand new?

doubt he ever used that or the belt would have failed..... Oh! Hang on.

 

[Rui]

Couldnt it have been that the dealer was using the exact same model and sold it to me as brand new?

Just ask for a new belt or ask for a new package ,its still with warraty never seen a belt like that

 

[camcroft]

The belt looks like its been joined together using heat. I have seen this done in the food industry on production lines that carry products along the line. Hence the grey marks on both ends.