Subscription free gift issue

[admin_exported]

Hi,

I have an issue with the team that deal with the subscriptions in that I subscribed back in May and received a letter stating that i would soon receive a " 3M Chord HDMI cable". Its now September and after many calls and excuses from the subscription team i have yet to receive said item. To add insult, the latest issue subscription offer is for the newest Chord HDMI cable...Is there an escalation path that I should use to ensure i receive my cable and are the What Hi-Fi staff aware of any issues with the subscriptions process? Any help here is appreciated.

Dave

 

[Andrew Everard]

Have you asked the subscriptions people who sent you the letter? If not, can you email us at the usual address with your details, and I'll make sure it's passed on to our brand manager, the wonderful but slightly scary Angelina, who will no doubt pursue it for you.

 

[Big Aura]

she can't be that scary - just ask her to bring down her concertina....