Sony DA820 sky hd 5.1 issues

[admin_exported]

I bought a Sony DA820 in August and so far i have been delighted with it.Until yesterday when I had my Sky hd installed I noticed that I was unable to get a 5.1 sound from my optical lead. After researching the amp on the net i found out all of the first batch had this problem and the later ones were fixed with a firmware update. I phoned Sony Support and new nothing about this and refused to help.Can anyone help

 

[Andrew Everard]

Go back to Sony Support, ask them to check again - there was a firmware upgrade available to correct this problem, which Sony retailers should know about.

If they still say they don't know, ask them to talk to the Sony UK Press Office at Brooklands, which is fully aware of this situation.

 

[Anonymous]

Thanks Andrew

 

[Andrew Everard]

FYI, here's the official statement Sony gave us back in August last year.

"When using a Sky box with an STR-DG820 or STR-DA2400ES receiver via
HDMI, it's not possible to achieve surround sound, as the Sky box only
delivers stereo audio from the HDMI connection. You need to use a
separate optical cable between the Sky box and the AV receiver - HDMI
for video and the optical cable for surround sound. The issue will be
resolved via a software update implemented at the factory. For the
current STR-DG820's in the marketplace, a free update will be available
please contact Sony CIC 08705 111999."