Samsung Customer Services - Will not validate Warranty

[admin_exported]

Hi,

I purchased a Samsung UE55C7000 at a Charity auction for Breast Cancer. I now have a problem with it in that the optical cable adapter is faulty. I contacted Samsung who were VERY rude and not very helpful and said that i need to provide proof of purchase to them as it might not have a warranty. I find this absolutly absurd and tried to contact consumer direct but they are closed.

any advice would be very welcome

 

[Clare Newsome]

In the first case of fault you should contact your retailer, but that's obviously not applicable in this case (unless the charity auction orgaisers have details of the donor? Worth asking)

I am happy to contact Samsung on your behalf, but I doubt - especially with CES on all next week - i'd be able to get any answer for you for 10 days or so. Let me know if you want me to draw attention to this thread.

 

[Anonymous]

Hi Clare,

thanks for the quick reply, i have tried to contact the donor but have been unable to speak with them, I will see if they reply. On another note it might be worth the contact from yourself incase i have any future problems and i would like the TV registered with Samsung so i can just call them direct.

I do find the customer service from Samsung to be very very poor and i think the guy was having a bad day because he resorted to arguing with me and then every time i tried to explain he just seemed to speak over me and then said he will transfer me to the spares department where i can purchase one.

 

[kevinJ]

The warranty (or better yet, the lack of warranty) is the reason I will never buy Samsung equipment again.

Try the shop first, and see what they can come up with. But do remember, it might be closed for the holidays.