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Questions for Arcam?

Andrew Everard

New member
May 30, 2007
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Morning

A couple of the WHFSV crew are having a SuperSaver AwayDay to Arcam tomorrow, to have a nose around and chew the fat with the company.

Anything you'd like them to ask?
 

matthewpiano

Well-known member
Nov 23, 2007
494
326
19,270
Would be very interested to know of any plans for a new entry-level integrated (I have heard rumours of a replacement for the A18), and any thoughts on how Arcam might develop the sound of their offering in the sub £500 sector. Also do they have any plans for a standalone streamer?
 

chebby

Well-known member
Jun 2, 2008
1,233
5
19,195
Any chance of the next Solo-Neo having an optical digital input (or two) and inheriting some of the iPod/iPad/iPhone compatibility of their rCube technology?

Will they be making an rWand+ that is compatible with the new Apple connector? (Or, better still, get AirPlay into products like the Solo-Neo and rCube so that unsightly/ungainly 'dongles' don't need to be used in the first place.)

Thanks.
 

Twill

Well-known member
Oct 6, 2007
124
0
18,590
+1 for Chebby's points. What are they planning for rCube etc in the light of the lightning change, and what would timescales look like on that? Getting an iPhone5 this week, want an rCube, but don't know how long to hold out for them.

Personally I'd love to see a DAB unit in the rCube so that I could have radio in the morning without having to faff around with the phone on-waking, but that's just personal preference.
 

SteveR750

Well-known member
Mar 11, 2005
537
24
18,895
Good points raised by Chebby, but not so much Apple specific, more universal - there are a significant number of us that use PC / Android etc. I'm just mindful how out of date the NAIM DAC is with its "iPod only" input instead of a USB 2.0
 

whoam1

New member
Jul 21, 2012
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I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam.

Very, very poor indeed.
 

DIB

Well-known member
May 21, 2009
154
30
18,620
whoam1 said:
I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam.

Very, very poor indeed.
+1

I have a minor fault with my CD17 very occaisonally not reading CD's, and takes 2 or 3 re-attempts to read the disc.

I've sent 2 emails to Arcam asking for advice, and other than an automatic email acknowledgement informing me that someone will be touch shortly, I've heard nothing so far, 4 weeks later.

Tried ringing once, and after faffing around with the different options the phone just rang out, no one answered.

Pretty poor show.

By the way Arcam, your A28/CD17 sounds great!

.
 

gwynne61

Well-known member
Mar 26, 2008
14
0
18,520
Why do lasers keep failing on the cd192, unacceptable for such an expensive player. I'm on my third in 3 years.
 

ifor

Well-known member
Dec 3, 2002
75
2
18,545
whoam1 said:
I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam.

Very, very poor indeed.
+1 as per my comment through the WHiFi Facebook post.
 

robfol

New member
Oct 10, 2012
1
0
0
Greetings all,

Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.

In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK

Message me with your contact email and info on what need doing and I will sort it out for you

Best R
 

robfol

New member
Oct 10, 2012
1
0
0
Hi Matthew

WHFS&V team will get a world exclusive preview of the new FMJ A19 amplifer, our new £500 offering

Watch the site

Best R
 

robfol

New member
Oct 10, 2012
1
0
0
Hi Twill

We're waiting for our Lightning adapter to arrive

First US test show that it works perfectly on most docks

Best R
 

chebby

Well-known member
Jun 2, 2008
1,233
5
19,195
Andrew Everard said:
A couple of the WHFSV crew are having a SuperSaver AwayDay to Arcam tomorrow, to have a nose around and chew the fat with the company.

Anything you'd like them to ask?
It looks like the WHFSV crew will get home early tomorrow.

Robert's got it all in hand :)
 

philipjohnwright

New member
Jun 26, 2009
30
0
0
Where do they see the industry going? More consolidation (Focal Naim etc)? More companies going lifestyle (Meridian etc)? The role of e-commerce versus traditional retailing?

There's no doubt times are difficult, and that the market is shrinking (even before the effects of the recession). Given Arcam have been in it a long time their insight (as much as they are able to share it) would be interesting.
 

whoam1

New member
Jul 21, 2012
7
0
0
robfol said:
Greetings all,

Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.

In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK

Message me with your contact email and info on what need doing and I will sort it out for you

Best R
Robert,

can you outline what it is that they are investing in?

Simply replying to emails would be a start.
 

CnoEvil

New member
Aug 21, 2009
556
8
0
It would be good to get an assurance that the people who buy their products don't become unwitting Beta Testers.
 

psurquhart

New member
Nov 15, 2010
311
0
0
Any news on a replacement (that works) on the mid range 500 AV amp ?

The 400 is not beefy enough (but does work), the 500 would be perfect in my budget range.

The 600 is over budget.

Im an Arcam fan boy but the gremlins are putting me off.

We all want an Arcam av experience that puts those gremlins to rest.
 

DIB

Well-known member
May 21, 2009
154
30
18,620
robfol said:
Greetings all,

Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.

In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK

Message me with your contact email and info on what need doing and I will sort it out for you

Best R
I've heard about something called Facebook.

Call me old fashioned but any chance of a tel number for the Arcam technical team, perhaps one that someone answers please?

.
 

ifor

Well-known member
Dec 3, 2002
75
2
18,545
DIB said:
Call me old fashioned but any chance of a tel number for the Arcam technical team, perhaps one that someone answers please
01223 203200. I got an answer on my second attempt.
 

DIB

Well-known member
May 21, 2009
154
30
18,620
ifor said:
DIB said:
Call me old fashioned but any chance of a tel number for the Arcam technical team, perhaps one that someone answers please
01223 203200. I got an answer on my second attempt.
Cheers

I have spoken to them on this number today and unfortunately all their technical staff are busy in-house training. They have promised to call me back tomorrow.

Fair enough. Lets see if they are true to their word.

.
 

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