No internet

[plastic penguin]

Pretty sure my Samsung Smartphone has a problem with the internet.

Only typing this with the mobile data switched on. My daughter's phone is working fine, Google Alexa and the streaming channels on the TV are all fine.

No idea what's going on my daughter sat by the modem with my phone, and it just isn't picking up a signal. I've switched it off and back on and still doesn't work.

On Tuesday I'll get the shop where I purchased it to check it out, until then time on here will be limited.

Any ideas?

 

[jjbomber]

Bit obvious but have you switched off wi-fi in settings by mistake?

 

[plastic penguin]

Bit obvious but have you switched off wi-fi in settings by mistake?

Just checked with my daughter. No. She double checked all the settings on the hi-fi.

Real odd one.

 

[michael hoy]

Go into the settings and reset the network on the phone.

 

[plastic penguin]

Go into the settings and reset the network on the phone.

Thanks Michael. Looked at the settings on the phone last night. Checked 'Connections', switched off the wi-fi and switched them all back on again.

My daughter said for some reason our internet setting isn't even showing

Ours is Talktalk.

 

[Al ears]

What is that Zyxel network?
It's not your TalkTalk supplied modem is it?

 

[plastic penguin]

What is that Zyxel network?
It's not your TalkTalk supplied modem is it?

No idea what Zyxel is.

I'm now messaging you from the boozer. I can log in to their network. The Royal Oak.

My daughter's iPhone is fine so is TV streaming service and Alexa. They're all working okay. If it's the modem wouldn't they stop working?

 

[abacus]

Re-start the router so that it scans all components again.

Bill

 

[Al ears]

No idea what Zyxel is.

I'm now messaging you from the boozer. I can log in to their network. The Royal Oak.

My daughter's iPhone is fine so is TV streaming service and Alexa. They're all working okay. If it's the modem wouldn't they stop working?

View attachment 4599

zyxel manufacturer modems... Can you log into it when home??
it does, however, seem to be a phone problem.

 

[plastic penguin]

zyxel manufacturer modems... Can you log into it when home??
it does, however, seem to be a phone problem.

Didn't know that. I'll get my daughter to try and log into Zyexl once I get home.

The modem was supplied by TalkTalk about a year or so ago.

 

[michael hoy]

Thanks Michael. Looked at the settings on the phone last night. Checked 'Connections', switched off the wi-fi and switched them all back on again.

My daughter said for some reason our internet setting isn't even showing

Ours is Talktalk.

View attachment 4598

You may need to actually find the reset network option not just turn off WiFi.
From the Settings screen, scroll to General management. Tap General management. Tap Reset. Tap Reset network settings.
Do agree that re booting the router may help as well.

 

[plastic penguin]

You may need to actually find the reset network option not just turn off WiFi.
From the Settings screen, scroll to General management. Tap General management. Tap Reset. Tap Reset network settings.
Do agree that re booting the router may help as well.

Thanx. I'll try these options once I get home.

Thanks to all your suggestions.

 

[Al ears]

Has your phone ever worked with your modem or is it a new one.
When your daughter connects her iPhone what network does she see / connect to??

 

[plastic penguin]

Okay, back to normal. My daughter switched off the modem/router and unplugged the whole lot for 5 mins or so.

Now working fine as I type.

Talktalk has now been recovered.



Thank you gentlemen.

 

[jjbomber]

I'm now messaging you from the boozer. I can log in to their network. The Royal Oak.

I would never get away with that. ''Sorry darling, but the wi-fi isn't working so I have to go down the pub to use theirs!''
I'd end up using the hospital wi-fi if I tried that!

 

[Al ears]

I would never get away with that. ''Sorry darling, but the wi-fi isn't working so I have to go down the pub to use theirs!''
I'd end up using the hospital wi-fi if I tried that!

Probably better than popping down to Macdonalds to use theirs....

 

[plastic penguin]

I would never get away with that. ''Sorry darling, but the wi-fi isn't working so I have to go down the pub to use theirs!''
I'd end up using the hospital wi-fi if I tried that!

Didn't go to the boozer just to use their internet.

Just chuffed I've got the darn thing working properly.

 

[nopiano]

Didn't go to the boozer just to use their internet.

Just chuffed I've got the darn thing working properly.

That’s where I used to get my lunch and a pint. My first job at the now closed Lloyds Bank on the crossroads. Too long ago to say!

 

[plastic penguin]

That’s where I used to get my lunch and a pint. My first job at the now closed Lloyds Bank on the crossroads. Too long ago to say!

View attachment 4603

Small world. Lloyds closed about 10 years ago