Marantz MCR603 update problem

[admin_exported]

Hi everyone

I tried to update the firmware via ethernet yesterday, and the screen indicates "Authenticating" for more than one hour.

I unplugged it, replugged, and the screen now indicates

"Connection fail:38
30min 100%
System"

It seems to be stuck on that...

I tried to reboot it, following the instructions manual, by pressing the two volume buttons while replugging it, but nothing happens, I'm still on that screen.

Is there a way to hard reset the system ? Or an alternative before I send it back for repairing ?

I live in France (sorry for my bad english !), bought it in UK, so the waranty is irrelevant here...

Thanks in advance !

 

[chebby]

Unplug the mains from the back. Plug it back in. Power on.

Wait 5 minutes before starting/re-starting any updates.

If you still get no progress then I suggest you give D&M tech support a call... on +44 2890 279830

 

[Anonymous]

Thank you for your quick response.

I'm actually unable to turn it on / off : everytime I plug it, I have no boot logo, it directly indicates the "downloading" message, then the "connection failed".

Therefore, I'm unable to navigate through menus too.

I'll give the support call a try, thanks for the number. I'll be practicing my english that way