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Do you stream hi-res music or download hi-res tracks? We want your opinions!
Just found this:
www.bbc.co.uk
John Lewis to pull 'Never knowingly undersold' pledge
The new boss says the slogan is likely to be replaced as the chain modernises.
www.bbc.co.uk
No more price matching, there's too much pressure from online stores.
I think John Lewis are going to go more online in the future too and close more stores.
jjbomber
Well-known member
- Dec 22, 2006
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They've stopped pretending not to know, what those in the know,
knew that they knew.
When my brother was buying a telly, he pointed out to JL that they were being undersold.
They knew.
Fair enough, they did the odd price match but sold plenty to those that never actually compare prices - because that slogan was very reassuring.
knew that they knew.
When my brother was buying a telly, he pointed out to JL that they were being undersold.
They knew.
Fair enough, they did the odd price match but sold plenty to those that never actually compare prices - because that slogan was very reassuring.
nopiano
Well-known member
- Feb 15, 2009
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I’m pretty sure that’s the case too. They’d happily publicise matching Debenhams 25% of perfume because there’s 100% markup, but on electrical stuff it’s suicidal.
Personally, I think their free extra warranty on products like Apple are worth getting, though Richer Sounds run them close on TVs for example.
Yes, I've happily bought a few Humax Freesat boxes from them - because of their 2 year guarantee on set-top boxes.
That will be a sad day indeed when you have no shops to go and compare electronics in the flesh... you'll have to rely solely on reviews. That day is approaching fast.
I don't blame them tbh, they've had such a hard time with people showing up to see things in the flesh and then going home to search for it cheaper on line.
Ending their price match will not help them with that problem though.
It's likely to make it worse for them.
Agree, if they are not careful they are going to drive customers away too if they haven’t already with all their constant changes to their terms eg no returns unless faulty.
buzz_lightclick
Well-known member
- Nov 21, 2007
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Looks like you may have to find somewhere else to buy your TVs in future.
I wonder what Richer Sounds’ return policy is like?
bigboss
Moderator
- Mar 25, 2009
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"No returns unless faulty" applies to you specifically I think, instead of a blanket policy. Wasn't there a pact with John Lewis with your agreement in the past that they won't sell products to you?
Returns & Refunds | Customer Services | John Lewis & Partners
Contact our customer services team if you need help shopping with us
www.johnlewis.com
buzz_lightclick
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- Nov 21, 2007
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He goes to the staff Christmas parties.
bigboss
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- Mar 25, 2009
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That has always been the case. They also mention this:
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.
By original condition we mean:
Products that have been opened or unsealed (other than where necessary to inspect)
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price
- you haven’t used the product
- the product contains no personal data and isn’t registered to a user.
Products that have been opened or unsealed (other than where necessary to inspect)
Strangely enough I barely go in there and especially this year I think I have been in there once and that was to buy my 75 inch Samsung QLED TV. I have only ever once returned a TV to John Lewis and that was because I was worried about screen burn having had it twice so I bought a LED TV instead. I have bought 4 TVs there this and last year if anything they love me especially the Samsung rep in there. 🙂
buzz_lightclick
Well-known member
- Nov 21, 2007
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I’m sure they do mate, must have made a lot of commission from your purchases over the years! 😉
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