J Lab - Terrible Customer Service UK

[The Grey Dodger]

Just wanted to post to see if anyone else was having awful trouble with J Lab's customer service which seems to be very shaky in the UK.

Getting a response can take ages and it appears they are responding from their USA department?

I've requested a simple return and 5 days later I'm still waiting for them to authorise this.

surely this isn't normal.

 

[Al ears]

Just wanted to post to see if anyone else was having awful trouble with J Lab's customer service which seems to be very shaky in the UK.

Getting a response can take ages and it appears they are responding from their USA department?

I've requested a simple return and 5 days later I'm still waiting for them to authorise this.

surely this isn't normal.

Not good but, if you do buy online, I think we will be seeing a lot more of this.
No idea who J Lab is by the way but it is possible they don't have a UK support centre.
Having had a look at their website it appears that they don't...