I found the 'problem' quite annoying. I'm in a terraced house so often play my music at a low level for the sake of the neighbours ears. Every time I listened I was getting more and more fustrated.
General pisstaking from friends that thier £29.99 system was twice as good as mine as it had stereo sound didn't help matters at all!!
Anyway, complaint was sent direct to Julian Richer. Was dealt with VERY efficently. the Head office customer service was brilliant as was it in the York brance of Richer Sounds
A Marants PM6002 now graces my living room and it sounds great. With the vouchers and the refund of travel ecpences I also managed to get a pair of cans too.
Ok, ok, I DID go for the grados in the end! I just turn all the lights off so nobody can see me wearing the bloody things!! And yes, they DO sound fantastic!!