Arcam sa30

[Waroroses]

HELP
I have been trying to update my SA 30 firmware for days. I figured out how to program a USB 8gb stick to Fat32, downloaded the update and plugged the stick in the unit.
It shows upgrading but times out and shows the error message USB upgrade failed.
Product support wants me to go to my dealer. My dealer charges $200 and it's a 3 week wait.
I think that is ridiculous for an almost new receiver. Should be a warranty replacement.
Does anyone know how to do this..?
Should I hard wire the internet instead of doing wirelessly?
Why would product support advocate buying a new USB stick. Mine is new.
I am furious.

 

[nopiano]

Welcome to the forum.

Have you contacted the dealer you bought it from? They might have updated similar units.

Meanwhile is it functioning? I’m wondering what benefit you gain if you do succeed in updating it, because I often find newly released software/firmware unreliable.

 

[Symples]

Is the USB stick compatible with your equipment?
The stick could also be faulty?

I'd try another USB stick to eliminate that.
If all is well. I'd get back to ARCAM under warranty.

 

[nopiano]

It looks like you may have an answer already. Does it work?

https://arcam.discourse.group/t/arcam-sa30-firmware-update-fails/1113

There apprar to be over the air updates as well, as long as you prepare your device in advance.

 

[plastic penguin]

Welcome to the forum.

Have you contacted the dealer you bought it from? They might have updated similar units.

Meanwhile is it functioning? I’m wondering what benefit you gain if you do succeed in updating it, because I often find newly released software/firmware unreliable.

Didn't Arcam have firmware issues with the AVR600 receiver and their Bluray player (BDP300)?

 

[Witterings]

Didn't Arcam have firmware issues with the AVR600 receiver and their Bluray player (BDP300)?

I believe the SA300 has certainly had it's share of software issues but believe the most recent version addressed the vast majority of problems and most now regard them as great amps ... BUT there have been some issues reported along the way with installing updates.

 

[Waroroses]

Is the USB stick compatible with your equipment?
The stick could also be faulty?

I'd try another USB stick to eliminate that.
If all is well. I'd get back to ARCAM under warranty.

See above. updating and set up not covered. All of my other devices update themselves with my permission. This is a SERIOUS flaw.

 

[Waroroses]

Welcome to the forum.

Have you contacted the dealer you bought it from? They might have updated similar units.

Meanwhile is it functioning? I’m wondering what benefit you gain if you do succeed in updating it, because I often find newly released software/firmware unreliable.

Not functioning. Freezes up and is nonresponsive.
Dealer wants $300 and schedule takes 3 weeks.
Needs update, all my other toys autimatically do it.

 

[nopiano]

Not functioning. Freezes up and is nonresponsive.
Dealer wants $300 and schedule takes 3 weeks.
Needs update, all my other toys autimatically do it.

And were you able to try the steps outlines on the Arcam forum? It does seem hideously complex I must say. Samsung need to lend them an intern or two to get things sorted!

 

[bristollinnet]

Installing firmware updates via a USB stick is just not good enough for today's consumers who are used to painless firmware and software updates through the internet. Arcam are not the only manufacturer of course who do this, but it betrays a design approach stuck in the mud of well over a decade ago.