The amp on the SA30 is quite good, however everything else about it really is poor. The on off button feels tinny and cheap and it feels like breaking a chicken bone everytime you turn it on. Updating the firmware almost caused me to be committed to a mental ward. Hard to believe that Harmon Kardon could screw up so badly. If you notice the dealers are deeply discounting the remaining lemon plagued product.
Strange I've had no problems with the update.
Arcam fixed the firmware ages ago with the new version which is easy updated via a usb.
It was my only quarm whilst viewing it.
The sound is better than the other amps I have and the roskan which it replaced.
I'm sorry you had a bad experience but they still after 3yrs command north of a 1200 £ for a referbished unit.
They haven't discounted more than the roskan k3 or any other amp I can think of.
Peter Tyson still wants 1299 £ for a refurbished return otherwise they've only depreciated the same as any other amp.
The phono stage is very good with my system deck iix and having both a MM and MC stage is very handy.
The network streaming is 24 bit and very good as is the Dirac making hi res audio a charm.
The dac is excellent and the much proven ESS Sabe series another reason I went for the acram.
The amp itself is heavy and all metal but yes like 90% of amps out there and like my favourite amp to date the pioneer a400 it has a plastic button but there's also a nice button on the lit up (all in one learning) remote control to bypass it.
There's now a support page to help you update your old firmware if it's still plaguing you on acrams website and a few simple posts on the av forum.
I'm glad I made sure that i bought the sa30 after the problems were sorted out.
Winning the eisa product of the yr is no easy feat.
I must admit having problems with a product does annoy me too, mine was with a roskan k3 having 2 go bad in a month of each other but I realise it's not everybody's experience but that said I wouldn't buy one again.