Zone alarm blocking itunes

[sensei_russ]

Hi,

I've got a problem with my Apple Tv not being recognised by itunes.

By some trial and error following a bit of google research it seems that zone alarm is the culprit. When I disable it my apple tv appears as if by magic in itunes.

So my question is what do i need to tweak in zone alarm to get it to allow apple tv and itunes to communicate? On the zone alarms control menu I had already set it up to allow apple mobile devices and also bonjour. I'm not sure what to do next though.

Any ideas?

Thanks!

 

[John Duncan]

This is PC presumably - which version of windows? If Vista, ZoneAlarm is probably over the top, the firewall's not bad in Vista.....

 

[sensei_russ]

Hi John,

Yes, PC with XP. I just tweaked the zone settings on zone alarm for itunes and changed it from 'trusted' to 'internet'. This worked for a while but when I tried disconnecting then reconnecting it was no longer working.

I'm toying with re-installing zone alarm although I did just read somewhere that there is an issue with an apple update affecting zone alarm...

Any ideas - this is almost as annoying as the strife I had with airport express!

Cheers

 

[John Duncan]

I'll have a dig, but can't recreate your environment as I'm running OSX and Vista. I did see one thing about putting your @tv in 'trusted sites' in ZA which might be worth a try quickly...

 

[sensei_russ]

Hmmm, I'm probably missing something obvious but can't find a trusted 'sites' area on zone alarm. Only firewall and program control.

I must warn you I'm a bit of wally brain when it comes to network connections, ports and the like...

 

[John Duncan]

Let me know your version of Zone Alarm and I'll take a look.

 

[Anonymous]

This is just a thought, and not based on actual knowledge or anything like that (hey, this is a forum after all) but are you using the free version of Zone Alarm? It has all the basic functionality, but to do certain more exotic things, like err... getting two devices to talk to each other on a network, you may have to ungrade to the paid version to get access to the settings which need tweaked.

Certainly when I set up a peer-to-peer connection (i.e. two computers directly linked, no router involved) I had to turn off ZA and revert back to Windows Firewall on at least one, possibly both of the computers.

 

[sensei_russ]

Its ZoneAlarm 8.0.298 John, thanks.

Hmmm that's interesting. I am using the free version yes tractorboy, I will have a look to see what extra options the paid versions give...

 

[John Duncan]

Not getting very far, I'm afraid - an attempt to install zonealarm (to look at it) is forcing me to upgrade to Vista SP1, and I'm not doing that any time soon

If anybody has zonealarm in front of them and can aid with setting up trusted sites/devices in the free version, do feel free to chip in...

 

[sensei_russ]

Hi John,

Thanks for trying!

I've uninstalled zone alarm and then downloaded it again (I had a spring clean recently).

The version I downloaded from cnet is actually the PRO version on a 15 day free trial (misleading as the page describes it as the free version). Anyway, I've set it up and all seems well, although I still can't finded a trusted sites area.

I will probably just re-install the free version of zone alarm in 15 days time and if there are problems again then I will know that tractorboy was on to something.
It's good to have Apple TV working properly, it's a great piece of kit when it plays the game.

Thanks again John and tractor boy.

Russell