I bought the new one. And i opened the box and I found those scratches. The sound quality is very good. I am sure that those scratches do not affect the sound quality.Have you inspected these closely? and is everything securely fixed? If so and you are happy, this level of damage is unlikely to affect the sound quality, which is the most important factor. Have you listened to them and found them OK, or will your dealer let you try them at home to make sure they are fine?. As long as you are satisfied with the sound quality, I guess it comes down to personal choice and/or willingness to compromise. i.e., can you get a good enough deal to make the minor damage something you can live with? I don't know enough about Harbeth speakers to be able to offer any qualititive advice, but believe them to be of good quality and well built, Have you tried to contact them to assess the cost and availability of a repair? Will the dealer offer you a warranty? These are factors that may sway your overall position. As always, buying damaged or second-hand goods comes with risk, but can be a risk worth taking on occasion.
I think you've misread the next one too - the poster is from South Korea...
I bought the new one. And i opened the box and I found those scratches. The sound quality is very good. I am sure that those scratches do not affect the sound quality.
In my country, South Korea, audio-lovers in the biggest audio community say this speaker has big problem because it is new one. But the store and the company which imports Harbeth speaker say they are OKEY.
So I am asking how audio-lovers in UK where Harbeth is made think.
Excellent point, Nopiano, these could indeed be B grade stock as I'm sure Harbeth wouldn't attempt to sell these as A grade.That’s not the standard of a new Harbeth. The SHL5 + is superseded by the XD model, so this might be unsold but it’s not new, in the sense of made recently.
You might like to look at Harbeth’s own user group here, or contact them directly, but I suggest you get your money back and start again. It’s conceivable these are factory B grade if they are electrically perfect, but I’m immediately distrusting unless this was made crystal clear to you.
The Harbeth User Group
Harbeth manufacturer's forum for serious discussion about audiowww.harbeth.co.uk
Were they advertised or described as new? If misrepresented I'd fling them back through the door and demand a replacement and/or a hefty discount.I bought the new one. And i opened the box and I found those scratches. The sound quality is very good. I am sure that those scratches do not affect the sound quality.
In my country, South Korea, audio-lovers in the biggest audio community say this speaker has big problem because it is new one. But the store and the company which imports Harbeth speaker say they are OKEY.
So I am asking how audio-lovers in UK where Harbeth is made think.
What have you done, in the light of comments above?So I am asking how audio-lovers in UK where Harbeth is made think.
and very nice looking if I can say so.Younjoon Kang is being disingenuous. He forget to mention that Harbeth sent him a replacement woofer, to change out that damaged one. He also failed to mention that he has also posted videos on Youtube complaining about this issue, while Harbeth is working with him to solve his problems. This sounds like a smear campaign.
I can state that my recently bought Harbeth C7es3-XD are flawless and extremely well built.
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I was about to ask the same thing..... Does he state this in the video perhaps?Seems very strange .how do you know all this ?
Maybe, you made a mistake. I have naver received any mail from Harbeth. The store where I bought it gave me just small discount lately. But the importer have never said "it is not ok". I don't do any YouTube. I just watch YouTube. I hope to get replacement woofer from Harbeth, or just any reply. They completely ignore me.Younjoon Kang is being disingenuous. He forget to mention that Harbeth sent him a replacement woofer, to change out that damaged one. He also failed to mention that he has also posted videos on Youtube complaining about this issue, while Harbeth is working with him to solve his problems. This sounds like a smear campaign.
I can state that my recently bought Harbeth C7es3-XD are flawless and extremely well built.
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Please, let me know the link of the YouTube you mentioned.Younjoon Kang is being disingenuous. He forget to mention that Harbeth sent him a replacement woofer, to change out that damaged one. He also failed to mention that he has also posted videos on Youtube complaining about this issue, while Harbeth is working with him to solve his problems. This sounds like a smear campaign.
I can state that my recently bought Harbeth C7es3-XD are flawless and extremely well built.
View attachment 2704
Please, let me know the link of the YouTube you mentioned.
My english is not good. So I cannot make this kind of Youtube. And mine is not 40's anniversery version.