I hope you get the situation resolved, unfortunately your problem isn't with Harbeth it is with the dealer you got them from and it is them that should be rectifying the problem.My english is not good. So I cannot make this kind of Youtube. And mine is not 40's anniversery version.
I hope to make this kind of youtube with my speakers and Harbeth does the same thing to me (replacement woofer) . My poor english.
And my hand is not hairy.