Hey Cno,
hope that you are well mate.
Just thought that I would provide you with an update of developments with my problematic AMS.
For those who haven't read about my ongoing issues please check here:
for stage 1:
http://www.whathifi.com/forum/hi-fi/musical-fidelity-m6i-or-naim-nait-xs-to-drive-my-bw-683?page=17
& here for stage 2:
http://www.whathifi.com/forum/hi-fi/new-linn-majikds-or-second-hand-akurate-ds?page=5#comment-2757940
Quick summary, I bought a new AMS35i in late May this year. After using it for around a month the right channel output stage failed & fried a speaker. About 6 weeks waiting for repairs to be carried out (all at dealer/distributor expense). Came back & less than two weeks later the left channel went & fried another speaker. Not happy! So the dealer has had both the amp & speakers for over a month now, one of their techs has looked at the amp & has confirmed that it was the same failure as previously. Apparently the solder in this particular unit had not been applied correctly. Hmmmmmm :?
In some regards this is not entirely a bad thing. Given that failures of this nature are so rare, the second incident had left some question as to whether the cause lay with the rest of my system & not the amp itself. So while I do feel particularly unlucky to have landed a dud unit, at least I now know with certainty where the problem lies.
Once the dealer had confirmed what the problem was he presented me with two options:
1) To wait for repairs & take back the same unit
2) To take his demo unit instead
I took a few days to think about it but rang him back & took a strong stance demanding a complete replacement unit. He tried to steer me away from this saying that it would take at least 2-3 months to source a new one, but I stayed firm & by the end of the conversation he had agreed to my request. I knew that he understood my reservations about taking the same unit back given it's obvious history of malfunction. He said that they would be able to loan me their demo while I was waiting for the new one to arrive. So all seemed to be settled satisfactorily.
Three weeks later I still hadn't heard anything so rang today to ask for an update. He now tells me that MF has discontinued the AMS35i & they are unable to source a new one for me!!! Sigh. I pretty much lifted the anger level a couple of notches & indicated that this was far from satisfactory. I have owned the amp for 4 months now & been able to use it for less than half of that. I told him that I would be contacting MF directly to discuss the matter. He "understood" my frustration (which was nice!) & told me he would look into the matter & get back to me shortly.
About two hours later I get another call saying that the distributor had confirmed that the ASM35i was definitely no longer being made & that they could not source one from overseas. However they were able to come up with a concilliatory offer. For an extra $2400 Australian they would sell me a brand new Primo pre-amp & an AMS35P power amp. Full retail on this package would be $27k which I would get for $11,400, less than half price, not bad.
To be honest even though this is a very tempting I would really just prefer to get a new 35i. All of my funds are being directed towards my new Linn Akkurate DS at the moment. But the offer is certainly worthy of consideration.
I could be accused of being a little paranoid (who could blame me?) but I can't help but feel that the dealer/distributor are not quite presenting me with the complete picture. Judging by the MF website the AMS35P has been discontinued, so I think that they are trying to get out of the predicament by giving me existing stock rather than having to purchase new. I guess the only way to 100% confirm this is to contact MF directly.
What do you think? Have you heard about the 35i being discontinued? I wonder if it is worth finding out if it is going to be replaced & if so how long this will take. Maybe a new replacement will have HT bypass?
The Primo is a pretty sweet piece of kit, maybe it's worth going there just because the offer is so good. It will provide greater flexibility in the future if I wanted to change amps (not that I think I would). Just from a resale point of view it should more than cover itself. Maybe there is a silver lining at the end of this after all.