Sony BDP-S370 Sound Drop outs

[strapped for cash]

Just thought I'd mention (which is not to overlook the problems others reported, in their numbers, on this thread), that I received my S370 today and have been playing an assortment of discs since I unpacked it. This is a marked step up from the PS3 when it comes to Blu Ray playback.

The picture is sharper, motion is smoother, but the difference in sound quality is most remarkable -- a genuine leap in terms of clarity, detail, and cohesion.

I think it's £100 extremely well spent (and I was prepared to be underwhelmed). Anyway, I hope Sony resolve the problem sooner rather than mid-August, because I think it's a fantastic player and exceptional value for money. Would be nice for all the rightly disgruntled posters on this thread to get some enjoyment out of their BDP.

As a happy punter, I just wanted to retore a little balance to the thread...

 

[Dupes]

riggit:

Dupes,

If you look a few a dozen or so posts back Sony have stated they should have a fix ready by Mid August. This explains why most have gone quiet, just waiting for a fix and hopefully this time it works.

DOH - did not see that through the fog of disappointment and annoyance. Thanks Riggit. Lets hope mid August is a maximum, though now idea why it will take until then or how they can forecast that sort of time to fix it. Fair enought to say a week or so as an estimate, but so long for this sort of thing seems to be finger in the air stuff.

 

[Anonymous]

I agree Dupes it is a bit strange and the only thing I can think that is causing the delay is that Sony stuffed up once quickly releasing a fix that didn't fix it and so they are making sure it is fixed this time before releasing it. I guess I would rather have one fix that works than half a dozen that eventually fix it.

On the other hand maybe the problem is deeper and harder to fix than anyone initially realised.

Whatever the case 2 weeks to go

 

[Dupes]

Well the time is up and suprise surprise no update that I have seen. Even if they are struggling to fix this it would only be polite to update by the time mentioned, to let everyone know.

Has anyone heard anything at all?

 

[Anonymous]

Hi all, I would like to update you on the current situation regarding software updates for our latest range of BluRay players.

The new version of software for BDP-S470/570 will be available for download as of tomorrow 18th August.

The version for the BDP-S370 will be made available, after further testing, towards the end of the month. I will let you know the exact date once finalised.

Once again, please let me apologise for the inconvenience caused and be assured Sony are working hard to resolve this issue.

Regards

John Cobb

 

[bladeslap]

Thank you John, appreciated.

 

[Dupes]

John Cobb:

Hi all, I would like to update you on the current situation regarding software updates for our latest range of BluRay players.

The new version of software for BDP-S470/570 will be available for download as of tomorrow 18th August.

The version for the BDP-S370 will be made available, after further testing, towards the end of the month. I will let you know the exact date once finalised.

Once again, please let me apologise for the inconvenience caused and be assured Sony are working hard to resolve this issue.

Regards

John Cobb

Hi John

Given the internal structures of these machines, can the software for the 370 not just be that iof the 470/570 - ok that then makes the 370 3D capable (which I read it would be upgraded to next year anyway) but that bonus is the least we all deserve?

 

[stephennic]

Hi,

Does the firmware update also help with the coaxial and RCA outputs, as I have drop outs on those inputs?

Cheers

Steve

 

[Anonymous]

Have the same sound drop out issue here in New Zealand using HDMI to a Sony TV. If I connect sound from BluRay player to my stereo amp no problem with the sound dropping out. Unlike the UK, Sony NZ at this stage refuse to accept that there is a problem and even though I sent them John's above posting their stance remains the same.

Alastair Wellington NZ

 

[Ronald Archiebald]

Deerfoot & everybody else,

I think I am one of the few that have no 'sound drop-out' issues or infact any issue whatsoever with the S-370.

I have tried this with a variety of equipment as follows:

TV - LG, Samsung, Panasonic

Amp - Sony 820, Onkyo 606, 607 & 875

HDMI cables : VDH, Chord Silver Plus, Chord Supershield

I have tried connecting the player straight to the TV as well as to the amp - no problem for dvd or blu-ray.

I hope this issue is resolved asap for you.

Ronald

 

[Anonymous]

Hi All

I am pleased to let you all know that I have just received conformation that the new software (Version M03.R.694) will be available from the Sony Customer support web site by the end of the day.

Upadting is via "Upgrade Disc Creation" only at this moment in time, we will be enabling Network updates in the near future.

Thankyou all for your patience.

Regards

John Cobb

 

[parish_chap]

Thanks John

Will you post here when the Network u/g is available please?

 

[Anonymous]

Hi 2 all. This may have been covered so forgive me if it has. I have experienced no sound dropouts to date but have experienced dropouts with video on a few occasions but just with DVD and not with Blu-Ray. My TV screen goes blank and I solve it by stopping and then starting playback. It always continues playback from the title it was playing. Not a major fault but annoying nevertheless. Thanks in advance for any comeback.

 

[Anonymous]

Hello Everyone,

New to this forum I have a Sony W series 46 inch LCD was thinking of buying the Sony BDP S370 but now i am having second thoughts of buying this player.I am from India here this player costs about 212 US dollars about 10000 RS.Have seen all the ratings on the sites in WHAT HI-FI magazine.I do not understand why this player is earning 5 star ratings when so many people are facing this problem.I want to ask the WHAT HI-FI team should i go for this player knowing this problem and has anyone from India faced the same problem with their player as well.Looking foward to your reply

 

[pete321]

I've just updated to the new firmware via CD. I hadn't experienced any sound problems before that but some discs and files which had blocking during playback now play fine.

Here's the link

 

[stephennic]

John Cobb:

Hi All

I am pleased to let you all know that I have just received conformation that the new software (Version M03.R.694) will be available from the Sony Customer support web site by the end of the day.

Upadting is via "Upgrade Disc Creation" only at this moment in time, we will be enabling Network updates in the near future.

Thankyou all for your patience.

Regards

John Cobb

Hi,

Will the update be available in Australia. I couldnt find it online today. When will it be available online.

Cheers

Steve.

 

[stephennic]

Hi,

I just took my sony s370 back as the sound drop outs keep happening. I got a replacement one so I will try again. Did anyone else replace theres and found there replacment fixed the problem.

Cheers

Steve.

 

[parish_chap]

parish_chap:
Thanks John

Will you post here when the Network u/g is available please?

Seems that the Network upgrade will be available on Thurs - http://support.sony-europe.com/tvhc/downloads/downloads.aspx?site=odw_en_GB&f=BDPS37X_v694&m=BDP-S370

Dear Customer,

The network upgrade service will be available on the 9th of September.

 

[Anonymous]

Hi All,

Just a quick update to let you know the software is now available by "Network Download" for the BDP-S370.

The network update facility for the other affected models (BDP-S470/570) should be enabled bery soon, in the meantime their software updates can be carried out via an upgrade disc method. I will update this forum when it's availability is confirmed.

Regards

John Cobb

 

[Anonymous]

I upgraded to the latest firmware - still cannot play Surround Sound when using BluRays... gah!

 

[Anonymous]

shotage:I upgraded to the latest firmware - still cannot play Surround Sound when using BluRays... gah!

Are you sure this is due to the firmware?

Try this: go to the sound settings, and change the BD Audio MIX setting to OFF

It worked for me

Gr

 

[Anonymous]

I did try resetting to factory defaults and also checked basic soundput settings. I don't remember that particular setting though.. - will take a look and post back if this fixes it. Cheers!

 

[Anonymous]

harrylamb:
shotage:I upgraded to the latest firmware - still cannot play Surround Sound when using BluRays... gah!

Are you sure this is due to the firmware?

Try this: go to the sound settings, and change the BD Audio MIX setting to OFF

It worked for me

Gr

It worked! thanks dude!

 

[Anonymous]

Hi people i have not posted eney thing for a few moths now my player has been fine untill yesterday i got the new film prince of persia i played it last night and the sound stared to drop out again so to day i put the new firmware in M03.R.694 put the film on to night and it is still doing it i am geting rely pxxx of with this problem. I am thinkin of changeing the player with a diffrent make player eney i dears what would be a good player to have?

 

[kevinJ]

I noticed, after loading the new firmware using the disc method, the player now needs more time to start. Everytime I insert a disc (dvd or blu-ray) and press play, the displays shows "wait" for more then a minute while it does nothing at all. Very Annoying!