First post here and I'm afraid it is a bit of a rant!
Have had problems ever since joining Sky HD last year and we're currently on our fifth, yes fifth HD Box. Our original box failed and has been replaced with three completely shoddy Thomson refurb units (one of which lasted all of 5 minutes) over the course of the the last few months. Sky customer service pah! Of course we have been promised new boxes each time and of course every time the engineer turns up it is another refurb box!
Anyway, as if this wasn't enough we eventually got a letter a week ago explaining our Pace box has a fault and would be replaced. Now, remember our Pace box failed several months ago and we have been through three Thomson boxes since, so I phoned up the nice people from Sky and explained. No problem they said as I was currently having intermitent problems with our latest box (no sound on many recordings!) they would replace it anyway. Engineer has been this morning and replaced the box (another dodgy refurb in a plain brown box!) and to much apology has said it is another Thomson. Oh well I thought, don't have much choice, and accepted it as at least this one should work (for a short time anyway) and Sky will now give me another 12 months warranty. Have now just phoned Sky (as always the engineers never link the new box with your viewing card) and to my horror have discovered that:
WTF, I am seriously at my wits end with Sky now, really do not know what to do next as the Customer Service will just arrange another engineer to visit and give me another refurb pos! Where to turn next, I just want them to give me a nice new Samsung box, is this too much to ask, why is it so difficult?? Has anyone had any luck with getting a new box out of Sky??
Have had problems ever since joining Sky HD last year and we're currently on our fifth, yes fifth HD Box. Our original box failed and has been replaced with three completely shoddy Thomson refurb units (one of which lasted all of 5 minutes) over the course of the the last few months. Sky customer service pah! Of course we have been promised new boxes each time and of course every time the engineer turns up it is another refurb box!
Anyway, as if this wasn't enough we eventually got a letter a week ago explaining our Pace box has a fault and would be replaced. Now, remember our Pace box failed several months ago and we have been through three Thomson boxes since, so I phoned up the nice people from Sky and explained. No problem they said as I was currently having intermitent problems with our latest box (no sound on many recordings!) they would replace it anyway. Engineer has been this morning and replaced the box (another dodgy refurb in a plain brown box!) and to much apology has said it is another Thomson. Oh well I thought, don't have much choice, and accepted it as at least this one should work (for a short time anyway) and Sky will now give me another 12 months warranty. Have now just phoned Sky (as always the engineers never link the new box with your viewing card) and to my horror have discovered that:
- The box already has loads of programmes on the hard drive, so probably not even a refurb box just somebody else's dodgy one, but worse still,
- The box is actually a Pace one series 9F3002 - surely these are the boxes that are being replaced as faulty!!!!!
WTF, I am seriously at my wits end with Sky now, really do not know what to do next as the Customer Service will just arrange another engineer to visit and give me another refurb pos! Where to turn next, I just want them to give me a nice new Samsung box, is this too much to ask, why is it so difficult?? Has anyone had any luck with getting a new box out of Sky??