Samsung UE40B7020W Freeview performance ?

[oggie]

Hi all

New on here so please be nice to me

Basically i had sony 32D3000 which died on me on sunday after 15months and i only had 12month guarantee so need to get myself new tv. Its mainly gonna be used for freeview, wii/ps3 and movies. Now my old D3000 was not bad for freeview SD so i'm wondering what does Samsung UE40B7020W compare to it ?

I know this tv has problems with dimming but i understand that it can be switched of in service menu, also what is it like for gaming ?

All your expert advise would be extremely appreciated

Oggie

 

[Anonymous]

Hello,

BBC Radio 5 Live have been promoting a European Community Directive that may in fact give us all 2 years warranty on consumer goods. I don't know the details, but there is a link towards the bottom of this page:

http://www.bbc.co.uk/blogs/victoriaderbyshire/

Just in case you didn't want to be forced into a replacement or could make use of a smaller TV in another room and still buy the Samsung!

Let us know how it goes if you try it.

 

[drummerman]

MBradshaw:
Hello,

BBC Radio 5 Live have been promoting a European Community Directive that may in fact give us all 2 years warranty on consumer goods. I don't know the details, but there is a link towards the bottom of this page:

http://www.bbc.co.uk/blogs/victoriaderbyshire/

I believe it's actually 6 years in the UK, enforcable with the retailer as long as it's not wear and tear. They may refuse to acknowledge or not know about it but there are consumer groups that can give you the necessary info. This was discussed on the BBC Breakfast News a few weeks ago.

As to freeview quality of the 7020, it's as decent or ropey as the broadcast itself. Samsung apparently have spent large sums to develop their upscalers and the 7000's and 7020's I've looked at lately seemed as good or bad as most other decent sets. Philips probably do it slightly better if memory serves well but I never compared the two side by side.

 

[Anonymous]

I'm pretty impressed with Freeview, in fact on high bitrate channels it looks almost HD. I have the 46" and compared to my 37" Panny plasma the freeview is better, despite the size difference.

Gaming is good (I use Game Mode) and I still manage to finish top 3 on free-for-all COD4; so lag is not an issue for me, although my opinion is just that and entirely subjective.

The dimming can be switched off in the service menu.

 

[Clare Newsome]

oggie:
Hi all

New on here so please be nice to me

Basically i had sony 32D3000 which died on me on sunday after 15months and i only had 12month guarantee so need to get myself new tv. Its mainly gonna be used for freeview, wii/ps3 and movies. Now my old D3000 was not bad for freeview SD so i'm wondering what does Samsung UE40B7020W compare to it ?

I know this tv has problems with dimming but i understand that it can be switched of in service menu, also what is it like for gaming ?

All your expert advise would be extremely appreciated

Oggie

Hi Oggie,

You're definitely still covered under EU law, for up to 2 years. See this thread for a published case study on a guy whose TV went bang outside his year warranty, and how he's getting his money back.

 

[oggie]

Thank you all for your input and advise. Regarding Samsung i think i will go for it, will go to my local Currys to have a look at it in flesh before i buy it

And regarding my Sony tv, well what can i say

For such so called good quality tv to get broken within 2 years is really dissapointing. There are about 15 other cases (on another forum) of the same tv developing same problem and they were all bought in mid-2007. Now few people have writen to Sony but have no responce back as of yet so will wait for that then will meaby contact Watchdog to see if they can help in any way. Lets just say that i have been put off Sony

Thanks for all your help

 

[Anonymous]

oggie:
Thank you all for your input and advise. Regarding Samsung i think i will go for it, will go to my local Currys to have a look at it in flesh before i buy it

And regarding my Sony tv, well what can i say

For such so called good quality tv to get broken within 2 years is really dissapointing. There are about 15 other cases (on another forum) of the same tv developing same problem and they were all bought in mid-2007. Now few people have writen to Sony but have no responce back as of yet so will wait for that then will meaby contact Watchdog to see if they can help in any way. Lets just say that i have been put off Sony

Thanks for all your help

why dont you email the store you bought the set from and sony and include all the links about the two year minimum , and include the links on here , sony are surely aware there is some discontent with them lately regarding quality control , and clare has said that they are aware of a lot of complaints on this particular site , they may decide to replace your set as a good will gesture ??

 

[oggie]

You know what i might actually do that, worth a shout before i go to Watchdog. Might as well give them a chance to make right

 

[oggie]

Just out of interested here is my current tv ...

 

[drummerman]

oggie:Just out of interested here is my current tv ...

... whites are certainly white and I love the frame-less design. You certainly want to get it repaired ...

 

[oggie]

I was on the laptop and my mrs said look at those colours......as soon as i heard that i knew something was wrong. Have just emailed online shop that i got it from (have given them this thread link so they can see the picture), will keep oyu all updated on what reply i get

 

[oggie]

Ok its not looking good for me regading my sony tv, this is what one of blokes i have been waiting for to resonde had to say :

"Mike - for your info, I phoned Sony CIC in April and spoke to a chap called AJ. On his advice I put everything in writing in a letter dated 30th April.ÿ

The letter included a full report on the panel failure. It including details of the preceding 'off/on' fault, copies of all paperwork, plus information regarding the number of other 32D3000 owners here whose panels have also failed completely.

There was no response at all so I phoned Sony CIC again on 18th May and spoke to a chap called David. He promised a written responseÿ'within a week'ÿ(i.e. by 25th May).

No letter arrived so on 1st June I phoned CIC yet again. This time I spoke to Will Wilson in their 'escalation team'. After much hunting around he found some notes on computer referring to the previous phone calls. He also found some notes referring to my letter, although he admitted he could not find the actual letter itself (so he didn't read it).

The end result of all this is that Sony offered to pay 50% of the repair costs as a 'goodwill' gesture (i.e. £207). They refuse to meet the full cost of repair and claim there is no inherent manufacturing fault on the 32D3000. This is in spite of the numerous other owners here with exactly the same fault.

My 32D3000 cost £713 plus delivery and it only worked properly for 18 months (it failed completely on March 6th 2009).

If the life expectancy of a Bravia is say 7 years (and that should be pessimistic), mine only worked properly for 21.4% of its anticipated lifetime. In other words, I have been deprived of 78.4% of proper use - which equates to £560.80. This makes a nonsense of Sony's £207 offer.ÿ

Mr Wilson stated that the contract is between the buyer and the retailer and Sony are therefore not liable. This may be true under British law but it seems obvious that Sony are not interested at all in the suspiciously high number of panel failures on the KDL-32D3000 model. They don't appear to be very concerned about their reputation either."ÿ

ÿ

Now i cant believe this sort of attitude Sony shows to its customers, i guess my last hope is the shop i got my tv from but i'm not really holding my breath either. ÿ

 

[Anonymous]

why not start a new thread on here , maybe subject ,, poor sony customer service ?? , a lot of people use this site , then email sony with the link , the shop too , maybe give their name ? if the circumstances are exactly as you say , i think you have every right to bring it to peoples attention ... thats what id do anyway ...

 

[oggie]

Will wait for a reply then will take it from there. As you said will start thread on here otherwise and we have loads of peeps on another site (if not allowed to mention competition please edit it mods)with same problem....so as you can imagine with those 2 of the biggest names around will be loads of attention given. Lets hope it doesnt have to come to thatÿ

 

[Anonymous]

Quite simple...wait for a reply then send a listed letter to them highlighting small claims court. I would also list the costs incurred in doing this and add them to the claim.

UK law under SOGA actually entitles up to 6 years and EU rules list 2 years.

The chap that went to Tesco won because he knew he was right despite being threatened with the police being called.

Good luck and hopefully you feel cheated enough to take some action

 

[oggie]

Some great news ! Got reply from the shop i purchased my from:

Good Morning Oggie,

I'm sorry to hear your Sony lcd tv has developed a problem - your forum entry only says that the tv has died, please can you describe the fault in more detail to me? It would be helpful if you could tell me if the problem occured suddenly, or if it started intermittently & got worse, and if there were any unusual symptoms preceding the fault.
Once I have a description of the fault, I will then need to arrange for the television to be collected and returned to one of our service centres for further inspection to confirm the exact cause of the fault. If the problem can be economically repaired, we will do this and return the television to you as quickly as possible. If the fault is very serious and cannot be repaired economically, we would then look at possible models to offer to you in replacement of the Sony.

Kind Regards,
Ben Wightman

Sales Manager
MartinDawes.net

www.martindawes.net
orders@MartinDawes.com



What can i say, really impressed with this. I found it great that they have agreed to deal with the matter...............all the credit has to go to them for looking after their customer.Going to email them back now with the details they have asked for

Will keep you all updated

 

[Anonymous]

there you go , fair play to martin dawes , they are looking after their customer and why wouldnt they ? pity the same cant be said for sony , as far as i can see they have lost the public relations plot , ive seen a few posts on here lately about samsung tvs with some problems , but they are all replaced without too much fuss , thats all you could ask for ... sony , when will tou realise ? YOU ARE LOSING THE TRUST OF CUSTOMERS , THOUSANDS OF PEOPLE WILL PROBABLY READ THIS ... DO YOU CARE ??? anyway , im gonna watch jeremy kyle , nice one oggie

 

[oggie]

Gotta be honest and say i have been extremely impressed with martin dawes customer care, i have been taling to them through emails and they gonna drop off courier case on friday and its gonna be picked up on monday. Then they will look at the tv and take it from there.

As for Sony....well i own quite a few of their products (guess could be called Sony fan), will i be buying their products in the future...not sure

Would also like to thank for all your help on here as well, everybody that has put in input its much appreciated

 

[oggie]

Ok i have been offered Panasonic's TX-L32X15B as replacement for my tv. Now i dont really know much about this model, not going to keep it so will sell it as soon as i receive it. Could anybody tell me more or less how much money should i be asking for it ?

 

[Anonymous]

oggie:
Ok i have been offered Panasonic's TX-L32X15B as replacement for my tv. Now i dont really know much about this model, not going to keep it so will sell it as soon as i receive it. Could anybody tell me more or less how much money should i be asking for it ?
i had a look online , retail prices vary between £450 and £600 , if it were me id advertise at £410 .. try and get rid quick ..

 

[oggie]

Gotta agree thumbs up to martindawes, they have delivered brand new replacement tv today which is gonna get sold straight away as i'm getting samsung delivered on thursday....cant wait

 

[oggie]

Got my samsung yeasterday and have to say its pure quality. Freeview picture is very good, watching tennis was a pure joy. But that was nothing until i put in Dark Night last night. To be honest i was lost for words lol, even my mrs who never has anything to say about my gadgets was blown away. It just looked like they were right there in front of us....trully amazing picture. Extremely happy man

 

[Anonymous]

Am pleased by your view on the samsung and the dark night review is pleasing as i have decided i will not be watching this untill i get a hi def tv.

Just wondered if u wathched it in a completely dark room. As this is how i like to watch films and have heard that plasmas were best at this but i appear to have sensitive eyes and can see a pulsing efect on on plasmas. So am looking for a lcd or lcd-led that can produce a lovely pic in a dark enviroment with no clouding issues.

Also did the auto dimming affect ur viewing?

 

[oggie]

It was dark room and gotta say not had any problem at all with dimming which was suprising as i have read loads of epople complaining about it. Gotta say movie mode produces excellent picture. Cant be compared at all to my old sony Regarding clouding i have not seen any sign at all of it.....must be lucky set (fingers crossed).

Overall very happy with purchase

 

[Anonymous]

Well what can i say sounds like a winner. i have heard that the sound was poor and that was what lost it points but i will probably get the sony sound stand. Did u whatch the dark night in hd? and without giving anything away is the dark night as good as they say.