Ruark R1 MK4 hiss

[Dublin123]

Hi there, im new to the forum so apologies if the below is a silly question. I recently bought a Ruark R1 MK4 and have noticed there is a hiss at all times when the speaker is on. It is most noticeable when the volume is low. Is it normal for such a speaker to always have some form of hiss in it? I was told by the shop I bought it in that you will never get a speaker which is dead silent when no music is playing in it. Thanks in advance for any help

 

[Al ears]

Welcome to the forum.
Bad advice from the shop, I would return them as unfit for purpose.
Although I don't know this speaker but may help to know how you have them connected and to what.