Qobuz buffering problems-anyone else?

clothears

Well-known member
Nov 18, 2014
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18,520
Interested to see if anyone else is experiencing frequent buffering when listening to Qobuz lately? (For the record I'm using an up to date Node 2i connected directly to my BT smart hub via ethernet and BT tell me I'm getting around 50mbps without issue, I certainly experience no problem streaming tv via wifi). As I was growing tired of the issue and all Bluesound support can seemingly offer is to advise me to reboot my player and router and tell me not to use wifi (I wasnt), I signed up to Amazon unlimited free trial. That works without issue but has poor functionality with the Node2i. So I'm pretty certain Qobuz are the problem-am I alone?
 

clothears

Well-known member
Nov 18, 2014
8
0
18,520
Thanks, I'm using a Bluesound Node 2i network player that uses its own native app with Qobuz (among others) and I'm not aware of any buffer settings or means of clearing caches etc. I can change (reduce) the streaming quality for Qobuz in the log on page but thats hardly the point of Qobuz, and as I said, Amazon works. Before I give up on Qobuz I just wondered if this is affecting many others?
 

Haselor

Member
Feb 10, 2022
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20
I have been having the same problem for the last month. 70mbps Broadband, intermittent streaming.
I use Volumio 3 to stream Qobuz on 3 different Pi streamers. HiFi Berry, Digione, Allo Boss 2. All the same, Spotify works, is Qobuz broken?
 

clothears

Well-known member
Nov 18, 2014
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0
18,520
I have had several contacts with both Qobuz and Bluesound over my issues. BT diagnostics tell me I have no problems with my broadband service and certainly I don't notice any other issues streaming netflix etc. Qobuz offered little advice other than to use their own app, which obviously is no help with a Bluesound player as the two are not compatible.
Bluesound went through my set-up, and wanted me to change my DNS lookup address. (I'm not very technical but I tried). BT home hubs don't allow such changes (Probably to stop idiots like me messing it up). They wanted to know if my ethernet cable was any good (I swapped to wi-fi-max indicated signal strength but it still buffered so back to the cable) and lots of reboots of router, node, factory resets, uninstalling the app etc etc.

Qobuz still won't play a whole album without stopping at least once.

Meanwhile, Amazon unlimited (with its awful Bluesound navigation and layout) just carries on working hour in hour out.

I pointed this out to Bluesound and they replied that I may want to consider changing streaming provider if Qobuz is unreliable...

I have 9 months Qobuz subsription remaining, which may prove to be wasted (lesson learned monthly only in future for streaming), and I may return the Bluesound Node2i as it is under extended warranty, to see if there is a particular Bluesound-Qobuz issue.

But yes to answer your question, as far as I can see, Qobuz has been broken since mid January.
 

clothears

Well-known member
Nov 18, 2014
8
0
18,520
I have been having the same problem for the last month. 70mbps Broadband, intermittent streaming.
I use Volumio 3 to stream Qobuz on 3 different Pi streamers. HiFi Berry, Digione, Allo Boss 2. All the same, Spotify works, is Qobuz broken?
Which Broadband provider do you use? I'm with BT (Fibre to the cabinet and within 500yds of cabinet) and getting around 50mbps I believe. I have read a lot about BT DNS servers being slow, and Bluesound advised me to change to Cloudflare or Google DNS, which my BT provided Home Hub router would not allow. I have (today) invested (£35!) in a TP link modem router and after playing around with the settings (in two places in the menu for some reason and not easy to find I thought) I have the Cloudflare DNS servers showing in the modem. On Friday I couldn't get through an album without buffering...so far it seems better but it's early days. I'll post back if this reolves the problem.

On another note, I had been listening to Amazon unlmited without problem. However, I'm convinced the quality does not sound as good as Qobuz (hence I'm keen to stay with Qobuz if I can). Listening to the latest Triosence album 'Giulia' in HR the Qobuz seems far more balanced and fluid. Amazon almost sounded (dare I say it!)...compressed by comparison.
I know its only 1s and 0s and they should be the same and yes I've been sceptical of those that say there's a difference, but there certainly is!
 

clothears

Well-known member
Nov 18, 2014
8
0
18,520
All my issues seem to have resolved as soon as I replaced the BT Smart Hub 2 modem-router with a Budget TP-Link unit. The ethernet socket indicator light on the Node 2i is now orange instead of green, which I believe indicates a higher bitrate capability (?). I changed to Cloudflare DNS (1.1.1.1) instead of the default BT DNS server, as this was recommended by Bluesound . I suspect it may be this that was causing connectivity issues with Qobuz (but somehow not with other services?), although it could have been the router itself. Either way, it is certainly worth swapping out the standard BT router and changing from BT DNS if you are suffering similar issues as I was.
 

Karlos12345

Member
Mar 7, 2022
1
0
20
Interested to see if anyone else is experiencing frequent buffering when listening to Qobuz lately? (For the record I'm using an up to date Node 2i connected directly to my BT smart hub via ethernet and BT tell me I'm getting around 50mbps without issue, I certainly experience no problem streaming tv via wifi). As I was growing tired of the issue and all Bluesound support can seemingly offer is to advise me to reboot my player and router and tell me not to use wifi (I wasnt), I signed up to Amazon unlimited free trial. That works without issue but has poor functionality with the Node2i. So I'm pretty certain Qobuz are the problem-am I alone
Same problem here. Running Qobuz through a VirginMedia Hub3. I have 220Mb service. One week into the free trial I get buffering issues with my Bluesound Node 2i. It runs Tidal perfectly and my 192 hi res files in my local library.
Gutted as the sound quality seems better than Tidal.
 

Moonfanatic

Member
Mar 25, 2022
1
0
20
Same problem here. Running Qobuz through a VirginMedia Hub3. I have 220Mb service. One week into the free trial I get buffering issues with my Bluesound Node 2i. It runs Tidal perfectly and my 192 hi res files in my local library.
Gutted as the sound quality seems better than Tidal.
I am experiencing the same problem with Qobuz. Stops randomly mid track! i am running with a wired connection from the BT smarthub router to the DAC. I recently took out a tidal subscription and it is rock solid so far. The advice I’ve had from Simaudio is that I need to change the DNS to Google or Cloudflare. So I am looking at a new router.
 

benp444

Member
Mar 27, 2022
3
0
20
Yes, same issue here. I am using a Linn Majik DSM (quite an old one). Linn support has said that the logs on their side show that the stream is dropping and the small buffer (as it is a old unit) is running out. That is why my Web Player has no problems (larger buffer which stores enough data to overcome the drop out.

Linn have stated that I switch DNS servers to Google DNS. But the BT Home Hub does not allow that.

Qobuz have stated that they changed their API " a couple of weeks ago" (dated 24/03/22), but I this may be a red herring.

Ive got a trial subscription on Tidal which has no issues so I guess I either buy a new router or switch to Tidal.
 

benp444

Member
Mar 27, 2022
3
0
20
Thanks, I'm using a Bluesound Node 2i network player that uses its own native app with Qobuz (among others) and I'm not aware of any buffer settings or means of clearing caches etc. I can change (reduce) the streaming quality for Qobuz in the log on page but thats hardly the point of Qobuz, and as I said, Amazon works. Before I give up on Qobuz I just wondered if this is affecting many others?
What ISP/Hub are you using?
 

benp444

Member
Mar 27, 2022
3
0
20
Just looking at this thread the common theme is that anyone who has mentioned their ISP and/or Hub state it is BT.
 

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