Problem listening to music on HiFi Walker H2

erasmus666

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Feb 13, 2014
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Perhaps someone can advise on the following please:
  • I copied the contents of all of my cd collection onto an H2 player via Windows Media Player on a Windows 10 laptop. All files were in wav format.
  • I then listened to some of them using newly purchased Fiio FD3 earbuds. I found that I could only hear music in the right earbud by keeping my finger on the jack plug whilst it was in the H2. The sound was incredible and a vast improvement on my old Sansa Clip. I then repeated the same exercise with a cheap unbranded pair of earbuds to determine if it was a problem with earbuds or the H2.
  • I got the same problem with the cheap earbuds, nothing out of the right earbud. So I presumed that it was a problem with the H2 unit.
  • I contacted HiFi Walker who were brillant and sent me a brand-new boxed unit in exchange for the old one which I returned.
  • I've just tried the new unit with both the FD3 and cheap earbuds and get the same problem. The only difference this time is that even if I keep my finger on the jackplug I still only get sound out of one earbud.
  • If it was a problem with the recordings themselves I wouldn't have been able to get sound out of the right earbud when I kept my finger on the jackplug in the first scenario.
I'm puzzled as to what the problem is. Suggestions would be VERY much appreciated. Thank you for taking the time to read all of this.

Kind regards
 
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Am I right in thinking that the H2 has two standard, 3.5mm stereo sockets (not balanced)?
And what you're plugging into them is the appropriate 3.5 plug(s)?
The symptom is the same on both sockets - with two different plugs?

Perhaps you can show a close up photo of both of your plugs.
 
Am I right in thinking that the H2 has two standard, 3.5mm stereo sockets (not balanced)?
And what you're plugging into them is the appropriate 3.5 plug(s)?
The symptom is the same on both sockets - with two different plugs?

Perhaps you can show a close up photo of both of your plugs.
It only has one 3.5mm headphone socket. The other is a Line-Out socket.
 
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I'm having the same issue- no audio comes out of the right channel no matter what wired headphones I'm using :-( Although when I use Bluetooth (airpods), the audio is normal, in both channels.
 
I just picked up on your thread, if you haven't resolved, try looking at the software. I think this might be the problem.
Copy your music to FLAC instead of the WAV format, see if that makes a difference. Sometimes it's just the software.

Window's Media, isn't the best in my opinion. My preference is EZ-CD, which I use exclusively for all formats, mostly DSD.

There's a link below, there's free thirty day trial. If you like it you can purchase or delete.
Worth using this, instead of Window's media.


View: https://youtu.be/ojeTMjDrELY?si=tSuB-G8LB9a7AQr-
 
I just picked up on your thread, if you haven't resolved, try looking at the software. I think this might be the problem.
Copy your music to FLAC instead of the WAV format, see if that makes a difference. Sometimes it's just the software.

Window's Media, isn't the best in my opinion. My preference is EZ-CD, which I use exclusively for all formats, mostly DSD.

There's a link below, there's free thirty day trial. If you like it you can purchase or delete.
Worth using this, instead of Window's media.


View: https://youtu.be/ojeTMjDrELY?si=tSuB-G8LB9a7AQr-
Can you explain why, if it is the software, these tracks play correctly over Bluetooth??
 
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Can you explain why, if it is the software, these tracks play correctly over Bluetooth??
Good question AI, I think the reverse is also true.

It works on Bluetooth but not wired based? It's likely because they're not the same, different parameters of operation, one is using the wireless protocol the other local storage.

Certainly worth investigating. No harm converting WAV to FLAC.
If it works great, if not, well, it's back to the drawing board. 🙂

Ps. Sorry I didn't make it clear!
Convert to FLAC from the original source. Not the 'corrupt' WAV file to FLAC, you'll just be transferring the problem over to FLAC.
 
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Perhaps someone can advise on the following please:
  • I copied the contents of all of my cd collection onto an H2 player via Windows Media Player on a Windows 10 laptop. All files were in wav format.
  • I then listened to some of them using newly purchased Fiio FD3 earbuds. I found that I could only hear music in the right earbud by keeping my finger on the jack plug whilst it was in the H2. The sound was incredible and a vast improvement on my old Sansa Clip. I then repeated the same exercise with a cheap unbranded pair of earbuds to determine if it was a problem with earbuds or the H2.
  • I got the same problem with the cheap earbuds, nothing out of the right earbud. So I presumed that it was a problem with the H2 unit.
  • I contacted HiFi Walker who were brillant and sent me a brand-new boxed unit in exchange for the old one which I returned.
  • I've just tried the new unit with both the FD3 and cheap earbuds and get the same problem. The only difference this time is that even if I keep my finger on the jackplug I still only get sound out of one earbud.
  • If it was a problem with the recordings themselves I wouldn't have been able to get sound out of the right earbud when I kept my finger on the jackplug in the first scenario.
I'm puzzled as to what the problem is. Suggestions would be VERY much appreciated. Thank you for taking the time to read all of this.

Kind regards
Hi there, I recall you reporting here that you had gotten the cool-looking H2. For reference, and to identify with your context, my first DAP, or "mp3 player", was a Sansa e280 (in 2007), I now use three DAPs (two HiBy and one Fiio unit), also run Windows, and I have the Fiio FH3 earphones, though I've never used WMP for any CD tasks, nor have I ever ripped to WAV or had WAV files (though I will be experimenting today). I've used MusicBee to rip hundreds of CDs and manage my entire digital collection since shortly after Zune went down in 2012. (I use Fiio Music, HiBy Music, and VLC to play my music on my DAPs and my Samsung phone, if software should matter here), Fortunately -and unfortunately here-, I have never experienced your problem, and I've never experienced a channel problem that was software-related, but then there are many audio matters I've never experienced or know much about.

Had your WAV files played well previously, on the H2 or anywhere, or has the H2 played any other formats? You can just rip one CD in another format or two to test @Jasonavich's interesting suggestion. I gather you described your problem in fair depth with the brilliant HiFiWalker (techs?) to have had them determine you required a new unit (impressive indeed). Did they know you were using WAV files? I do see at a head-fi. org forum thread, that the H2 does support Wav and "all popular format(s)". I strongly recommend the very-international head-fi.org forums as a resource, though I don't know how much H2 content they'd have. I've learned a LOT there on portable audio matters, including my DAPs.

Have you checked the cable connections on your Fiio FD3s, even though new? Do they play normally through other devices, including with but not limited to the same WAV files, even on your laptop or the Sansa Clip, for instance? (I do note you tried different earphones with the same effect, which seems to be a good control/check.)

That's all I have for now. Good luck troubleshooting your new H2, etc., and getting past this, which you will.

(An aside is that the right channel/earcup stopped working on my trusty Sony 7506s on one device I was using last month. I checked on other devices that day, and same thing. I put them aside and figured I'd lost them -a shame because I had just found new, excellent pads for them, and even an additional backup set. Reminded by your post, I tried using them today, and they are working normally -for now! Who knows?? Magic?? WHF channeling?? Thanks for the indirect reminder! Wish you bonne chance, buena suerte, best of luck with your H2.)
 
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Found this from Reddit, and it had a comment from another person that confirmed the same worked for them:

Edit 2: I was just an idiot, the jack needed to go further in. I feel stupid for even posting this. Suppport did say that there could be issues with TRRS 3.5 mm pins though.
 
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Found this from Reddit, and it had a comment from another person that confirmed the same worked for them:

Edit 2: I was just an idiot, the jack needed to go further in. I feel stupid for even posting this. Suppport did say that there could be issues with TRRS 3.5 mm pins though.
oh my god....... this fixed the issue for me. I just wasn't pushing the jack into the device far enough. Hopefully this works out for the OP as well.
 
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Can you explain why, if it is the software, these tracks play correctly over Bluetooth??
To answer your question, I'm not sure what would be happening on the software end. I played a variety of file formats (mp3, flac, wav) all with the same issue. Although my solution was just pushing the jack further into the device...
 
oh my god....... this fixed the issue for me. I just wasn't pushing the jack into the device far enough. Hopefully this works out for the OP as well.
On my first read through of the OP, I didn't catch that this occurred on two units. My initial thought was maybe the corresponding connector in the socket had lost its springiness over time (as they can do) so wasn't touching. After re-reading, for it to happen on two units was surprising. Google-Fu to the rescue!
 
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