Problem listening to music on HiFi Walker H2

[erasmus666]

Perhaps someone can advise on the following please:

• I copied the contents of all of my cd collection onto an H2 player via Windows Media Player on a Windows 10 laptop. All files were in wav format.
• I then listened to some of them using newly purchased Fiio FD3 earbuds. I found that I could only hear music in the right earbud by keeping my finger on the jack plug whilst it was in the H2. The sound was incredible and a vast improvement on my old Sansa Clip. I then repeated the same exercise with a cheap unbranded pair of earbuds to determine if it was a problem with earbuds or the H2.
• I got the same problem with the cheap earbuds, nothing out of the right earbud. So I presumed that it was a problem with the H2 unit.
• I contacted HiFi Walker who were brillant and sent me a brand-new boxed unit in exchange for the old one which I returned.
• I've just tried the new unit with both the FD3 and cheap earbuds and get the same problem. The only difference this time is that even if I keep my finger on the jackplug I still only get sound out of one earbud.
• If it was a problem with the recordings themselves I wouldn't have been able to get sound out of the right earbud when I kept my finger on the jackplug in the first scenario.

I'm puzzled as to what the problem is. Suggestions would be VERY much appreciated. Thank you for taking the time to read all of this.

Kind regards

 

[Gray]

Am I right in thinking that the H2 has two standard, 3.5mm stereo sockets (not balanced)?
And what you're plugging into them is the appropriate 3.5 plug(s)?
The symptom is the same on both sockets - with two different plugs?

Perhaps you can show a close up photo of both of your plugs.

 

[Al ears]

Am I right in thinking that the H2 has two standard, 3.5mm stereo sockets (not balanced)?
And what you're plugging into them is the appropriate 3.5 plug(s)?
The symptom is the same on both sockets - with two different plugs?

Perhaps you can show a close up photo of both of your plugs.

It only has one 3.5mm headphone socket. The other is a Line-Out socket.