Last March I bought a 42inch Philips LCD from a well known high street store. By October/Nov the HD image quality had deteriorated greatly. I called out the technical service from the store who took the TV away for analysis, subsequently they wrote the TV off and I was told to pick another TV to the price I paid. I had actually bought the TV alongside a whole host of appliances and so got a discount on the whole price as well as the TV being in a sale. The result was then that I could not re-buy another Philips for the same price as I originally paid as all models in store were more expensive and they did not have my original. After much struggle with the store manager I ended up putting more money to a Philips Ambilight. However, I was told that the display model was the only one in stock and they could get no more. I asked whether I would get my 12 months warranty and was told yes.
Today after less than 3 months of having the Ambilight I have been told by one of the stores Tech engineers that my current issue of image retention is indeed a problem but is not covered by warranty and was more than likely a result of it being an ex-display model and the picture settings being on too high in order to display the best looking images in store and that I need to resolve with the store.
I have telephoned the manager who says the he doesn't know why the technician would say that and that it was "sold as seen". He has told me to bring the the TV (all 42inches) back down to the store and he will look at it.
Unfortunately, I have my doubts on a positive outcome from this due to previous dealings with this person.
I did not receive a discount for this TV and it was a replacement for a previous model that I had to add more money to. What happens if as I suspect the manager dismisses the problem/won't do anything about it?
I have rung their Customer Services for advice before I go. They said it currently lies with the store, but to get back in touch if it is not resolved to my satisfaction.
Please help.
Thanks
Today after less than 3 months of having the Ambilight I have been told by one of the stores Tech engineers that my current issue of image retention is indeed a problem but is not covered by warranty and was more than likely a result of it being an ex-display model and the picture settings being on too high in order to display the best looking images in store and that I need to resolve with the store.
I have telephoned the manager who says the he doesn't know why the technician would say that and that it was "sold as seen". He has told me to bring the the TV (all 42inches) back down to the store and he will look at it.
Unfortunately, I have my doubts on a positive outcome from this due to previous dealings with this person.
I did not receive a discount for this TV and it was a replacement for a previous model that I had to add more money to. What happens if as I suspect the manager dismisses the problem/won't do anything about it?
I have rung their Customer Services for advice before I go. They said it currently lies with the store, but to get back in touch if it is not resolved to my satisfaction.
Please help.
Thanks