OUTRAGEOUS!!

[JoelSim]

staggerlee:
One thing missing from this thread seems to be the role of the retailer. This is where the benefit of buying from an established dealer is advantageous. I know we are all tempted to buy just on price but a cheap internet retailer has cheap prices because they don't need to bother with after care, customer service, repairs etc. Once the item is sold its not their responsibility.

That is how it works. All the Customer Service costs money, so you can't often get the best price and the best service, it's not economically viable.

 

[kena]

Cidershed:

Outrageous? Not the retailer or the manufacturer I'm afraid but the OP. What a load of nonsense, a twelve month guarantee is a twelve month guarantee. One day over and its not valid. Get in the real world and accept reality as it was agreed when you bought the item.

We seem to live in a country where our problems are always someone else's fault. Daft.

Absolute garbage would you buy a new £850 TV everey year? I doubt it. Providing the report doesn't identify mis-use as the reason for failure this will be resolved by the retailer fixing/replacing the set.

The point being really is the retailer showing no interest in resolving and hoping the customer just accepts what it says and goes away. (Or buy a new set from them)

 

[Alec]

The SOGA probably holds the key. Otherwise, I'm afraid Cidershed would be right as it isnt about whether you want to buy a new TV every year. Its about whether there is adequate provision for the situation in law.

 

[Anonymous]

A twelve month guarantee is a twelve month guarantee. What's difficult to understand? LOL.

 

[Alec]

Cidershed:A twelve month guarantee is a twelve month guarantee. What's difficult to understand? LOL.

Guarantess mean nowt if teh SOGA provides for your situation.

 

[kena]

SOGA , fit for purpose , etc. is the point a £850 TV should not break after 13 months unless your unlucky or it's been mis-used . It should be fixed End of story...

 

[Anonymous]

Cidershed:
Outrageous? Not the retailer or the manufacturer I'm afraid but the OP. What a load of nonsense, a twelve month guarantee is a twelve month guarantee. One day over and its not valid. Get in the real world and accept reality as it was agreed when you bought the item.

We seem to live in a country where our problems are always someone else's fault. Daft.

you may be right , but would you take your own advice if it happened to be costing you £850 ?? unlikely ...

the OP should make sony aware of this thread , its the start of a new year , and sony will be rolling out their new models soon , id bet they will play ball , its not a big deal for them to replace one tv , and help build consumer confidence , this site has 50000 members , and they know that ... send them a link , dont just roll over ...

 

[gpi]

Cidershed:A twelve month guarantee is a twelve month guarantee. What's difficult to understand? LOL.

Another voice of reason, great. I was going to mention the point about buying online from the retailer with the cheapest price but didn't want to rub it in too much. I do sympathise with the OP's predicament but bad luck is bad luck. This would happen to me. I hope the OP gets some joy with the retailer or with Sony themselves, I'm sure Sony may replace it as a goodwill gesture.

 

[Alec]

kena:SOGA , fit for purpose , etc. is the point a £850 TV should not break after 13 months unless your unlucky or it's been mis-used . It should be fixed End of story...

And just to be contrary, i think you may have a point.

 

[Anonymous]

I may seem a little harsh but I'm just being realistic. The fact is the TV came with a 12 month guarantee and that has expired, so there is really no case to answer unless you get legal people involved and start scratching around for some technicality....

HOWEVER, my experience is that most retailers are very generous spirited these days and allow refunds or repairs to out of warranty items far more than they used to. Twenty years ago you'd have had no chance, but these days you may get lucky if you are persistant enough and polite enough. But obliged to help they ain't. Good luck...

 

[Anonymous]

I had the same problems with my Sony, however it was 2 weeks inside the guarantee. Alink is attched which includes a link to youtube showing the same problem that you are experiencing, it moight be wothwhile directing your retailer to the youtube link

http://community.whathifi.com/forums/t/348385.aspx

 

[bigboss]

EU law gives you 2 year replacement rights. It's the retailer's responsibility, not the manufacturer's.

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

http://www.guardian.co.uk/money/2009/jun/05/consumer-rights-returned-goods

 

[Andrew Everard]

...As I said a couple of pages back.

 

[bigboss]

Cidershed:

Outrageous? Not the retailer or the manufacturer I'm afraid but the OP. What a load of nonsense, a twelve month guarantee is a twelve month guarantee. One day over and its not valid. Get in the real world and accept reality as it was agreed when you bought the item.

We seem to live in a country where our problems are always someone else's fault. Daft.

That's the problem with us consumers. Many of us do not know our rights. Amazon refunded me the full amount of my Sony Vaio laptop when it developed a fault after 18 months. No questions asked.

 

[bigboss]

Andrew Everard:...As I said a couple of pages back.

Yes, sorry. Just wanted to provide a couple of links which can help the OP.

 

[dav1967]

I to had a similar prob with my Sony lcd tv. I contacted Consumer Advice and was told to construct a letter with a heading of Sales of Goods Act 1979 consisting of make/model of tv, when purchased/price and the fault.I sent this off with a copy of the invoice/receipts to the online retailer's address.

They to kept fobbing me of with excussess and telling me to contact Sony, and also to arrange a Sony repair man to quote for a repair at a cost of £100 to myself, but the Consumer Advice people told me to tell them that I should expect the tv to be fixed at no expence to myself .

Eventually they ageed and arranged for the local Sony repair company to replace the lcd panel on my tv at no cost to me.

I suggest you contact Consumer advice and talk to them about your situation and hopefully have your problem resolved.

 

[tvspecv]

sony lcds are so lame mine does`nt detect any hdmi input now did ring sony but after a year they will tell you of the nearst repair shop!

i wasnt bothered as this was a 1080i model

how much did you pay for yours anway?

 

[gpi]

Hmm, I have now crossed Sony off my short list of LCD TVs.

 

[6th.replicant]

Apologies if I'm going over old ground...

Recently had similar issues with a Pana TV.

Contacted Trading Standards - www.tradingstandards.gov.uk; tel: 08454 04 05 06 - & was advised that if an electrical product develops a fault shortly after guarantee expiry, then the retailer is liable for ALL costs of a repair (ie parts AND labour), up to SIX YEARS after purchase - no 'ifs or buts'.

If, in the meantime, the retailer has ceased trading & you purchased using a credit card, then your credit card co is liable (if cost of item exceeded £100).

 

[Alec]

So...in that case...what of all that stuff about if it goes wrong before 6 months the burden of proof is on them, but after and its on you?

All this stuff is definitely harder than it should be to understand...

 

[Anonymous]

I had my Sony PS3 fail when it was 23mths old.

Successfully got Currys to give me agreeable compensation for it quoting the EU directive.

Here is the link to my posts,hope it is of help.

http://community.whathifi.com/forums/post/286493.aspx

 

[dav1967]

That is more or less what i was told by Consumer Advice.

Fit for purpose up to 6 years, set a deadline for repair, and if you payed by credit card send them a copy of the letter you sent to trader as they are also liable.

 

[gpi]

Don't get done get Dom, the little terrier would have a field day.

What is a field day btw?

 

[Alec]

gpi:Don't get done get Dom, the little terrier would have a field day. What is a field day btw?

Gor blimey dont mention him to any retailers. He's out to fleece them all, you know.

 

[Anonymous]

Cidershed:

Outrageous? Not the retailer or the manufacturer I'm afraid but the OP. What a load of nonsense, a twelve month guarantee is a twelve month guarantee. One day over and its not valid. Get in the real world and accept reality as it was agreed when you bought the item.

We seem to live in a country where our problems are always someone else's fault. Daft.

That is the biggest load of rubbish that I have ever read on here. The sale of goods act says that a product must be fit for purpose. But no one has ever defined what that means. Many people have won cases in court where the product was out of guarantee , sometimes by 2-3 years, and the judge has ruled that the product was not fit for purpose.

I do hope that your tv, washing machine , toaster and every other piece of kit packs up 1 month out of guarantee, and then we can all have a good laugh at you telling yourself that it is just tough.