Onkyo 875 speaker set up problem

[admin_exported]

Just taken delivery of Marantz 7001 with Onkyo 875 and Keff 3005se speakers. Connected it all up. The Marantz is fine but for some reason when trying to enter the 'speaker set up' on the Onkyo it is ghosted out and the machine will not allow it to be selected either with the remote or with the arrow keys on the front. The guy from the shop who was doing the set up for me didn't know the reason either and says it is not the first Onkyo he has done. Apparently it is brand new (manufactured less than 2 months ago) according to Onkyo so shouldn't be a firm ware problem. Can anyone help! Thanks

 

[Pistol Pete1]

Hi Hans,

Have you used the microphone (I assume it has microphone set up like the 606) to set up the speakers? I reckon once you do that, the speaker setup will not be 'ghosted out' anymore......

Hope that helps..........

 

[Anonymous]

Yes. The microphone was installed at the begining. However I had thought that something is not registering in the system - either the mic or even the speakers themselves.

 

[Andrew Everard]

Bit baffled - just spent over an hour trying to duplicate the situation on the 875 here with no luck so far

 

[VoodooDoctor]

There is an option to "Lock" your settings in the menus. Are you sure that the menus are unlocked? Have you done a hard reset?

 

[Anonymous]

Just got in from a long day at work. Yes the menu is unlocked also had a call from the shop guy who contacted Onkyo and they suggested reseting and starting again. Also spoke to an AV specialist on my project today and he suggested that it is possible the receiver is seeing the set up mic and not the speakers and/or it is a firm ware problem. Anyway will try the reset first and let you know the outcome. Thanks for all your suggestions.

 

[Anonymous]

OK, it's taken a few days (mainly due to pressures of work) but now I have been able to take a long and detailed look at it I think I now know what the problem is. It appears that the 875 thinks it has the headphones plugged in. The headphones icon is continually on in the display and everytime you try to instigate a command involving speakers it comes up with the words 'phones engaged'. Obviously if the machine thinks the headphones are plugged in it switches off the speakers - hence no speaker set up available. Has anyone else had this problem? Tried everything but the headphone icon is still there. Been told I may need to do a 'hard reset' but I'm not sure how to do this - anybody know how this can be done and will it solve my problem?

 

[Andrew Everard]

From the manual:

If you can't resolve the issue yourself, try resetting
the AV receiver before contacting your Onkyo dealer.
To reset the AV receiver to its factory defaults,
turn it on and, while holding down the [VCR/DVR]
button, press the [STANDBY/ON] button. "Clear"
will appear on the display and the AV receiver will
enter Standby mode.
Note that resetting the AV receiver will delete your
radio presets and custom settings.

I'd also try unplugging it from the mains, leaving it for a few minutes, then plugging in again.

But if it's a physical short in the headphone socket, then this won't help. You could try plugging some headphones in and out a couple of times, as this may - only may - clear any physical problem.

Quite honestly, though, given that it's brand new, I'd swap it out for another one.

 

[Anonymous]

Thanks. Tried the reset and no change so it has gone back to the shop today and they say they are sending it back to Onkyo. However what annoys me is that this should have been tested before it left the factory - therefore how did such a major fault get past the quality checks?

 

[professorhat]

More than likely after the test in the factory e.g. during transporation.

 

[Andrew Everard]

Think you're right, Prof - having seen the QC testing at the factory where the 875s are made, I doubt a fault this major would have slipped through.