No sound from Preamp

[Azulan]

Hello!

I got a new receiver (denon AVR 2312) and preamp Cambridge Audio 540P yesterday but i cant get sound out of my turntable and i have no idea if the problem lies in the preamp, receivers input or just sound settings on the receiver. I have the preamps output connected to the CD input on the receiver. Otherwise the receiver plays music great with ARC hdmi.

I dont know how to test the receivers inputs since i dont own a cd or dvd player.
Rest of my parts are in my signature.

Any help and tips would be appreciated.

 

[Azulan]

Hello!

I got a new receiver (denon AVR 2312) and preamp Cambridge Audio 540P yesterday but i cant get sound out of my turntable and i have no idea if the problem lies in the preamp, receivers input or just sound settings on the receiver. I have the preamps output connected to the CD input on the receiver. Otherwise the receiver plays music great with ARC hdmi.

I dont know how to test the receivers inputs since i dont own a cd or dvd player.
Rest of my parts are in my signature.

Any help and tips would be appreciated.

Forgot to mention. I am not sure the power cord for the preamp is original. there's no brand name on it but the light lights up

 

[GSV Ethics Gradient]

Is there no sound, or is it just very quiet?

 

[Azulan]

Is there no sound, or is it just very quiet?

no sound at all. exept hissing when i turn the volume up high

 

[Al ears]

Was the 540P sold as working?
What turntable are you connecting?
Have you tried any of the other inputs on the AVR?

 

[Azulan]

Was the 540P sold as working?
What turntable are you connecting?

yes it was sold as working. turntable is Technics sl qd33. i also just tried connecting my phone with aux to rca to the reciever. also no sound

 

[Azulan]

yes it was sold as working. turntable is Technics sl qd33. i also just tried connecting my phone with aux to rca to the reciever. also no sound

it seems to work when connecting my pc. but theres ALOT of humming

 

[Azulan]

Update. My tech savvy friend came over to take a look. it's most likely the preamp. Even though the preamp seems to be working properly when checking with a multimeter it just doesnt do its job. he took a look inside and one part is swollen and about to blow.