My Samsung TV loses connection to the internet until I turn the mains off and back on again!

[Freddy]

Any ideas to this issue? Thanks

 

[Freddy]

It seems quite a common issue:

TV keeps disconnecting from WiFi

Hi, my Samsung smart TV (UE49NU8000 49, purchased 11 months ago brand new) keeps disconnecting from my WiFi. I have spoke to Samsung and they have even gone to the measure of sending a third party company out to replace the part that connects to wireless networks. However, its still doing it...

eu.community.samsung.com

 

[giggsy1977]

If it's via WiFi could you connect an ethernet cable instead?

 

[Freddy]

If it's via WiFi could you connect an ethernet cable instead?

The router is downstairs so that would be an issue, right?

 

[giggsy1977]

Well ideally you'd be able to connect via Ethernet but if a direct connection can't be made, homeplugs may provide a more stable connection than wifi

 

[Freddy]

Well ideally you'd be able to connect via Ethernet but if a direct connection can't be made, homeplugs may provide a more stable connection than wifi

Ok, cheers.

 

[Freddy]

It’s not doing it all the time, though. Basically I won’t watch it for a week or so then I turn it on again and that’s when it happens.

 

[bigboss]

Make sure the latest firmware is installed. Also, try to reset your TV.

How to reset my Samsung TV

FAQ for Samsung television. Find more about How to reset my Samsung TVwith Samsung Support.

www.samsung.com

 

[Freddy]

Make sure the latest firmware is installed. Also, try to reset your TV.

How to reset my Samsung TV

FAQ for Samsung television. Find more about How to reset my Samsung TVwith Samsung Support.

www.samsung.com

Thanks bb.

 

[Freddy]

It’s saying software update not available:

 

[bigboss]

Reset the TV and check again.

 

[Freddy]

Reset the TV and check again.

Won’t let me reset the TV either or do a firmware update.

 

[bigboss]

Won’t let me reset the TV either or do a firmware update.

Request remote support then. It just needs resetting.

In my Sony, I get the option to restart the TV by long pressing the power button.

 

[Freddy]

Request remote support then. It just needs resetting.

In my Sony, I get the option to restart the TV by long pressing the power button.

Turned it off YouTube and onto the Amazon Fire stick and it now lets me do the update to firmware and factory reset. Cheers.

 

[flashgordon1952]

sounds that connecting to wi fi through router works But how about a direct cable link instead of wi fi ( if it able to do that? My Shark RF OPENSPOT is not wif fi so direct cable from router. ( i be very surprised if anyone here knows what that is ) my notrmal connection PLASMA TV is through Amazon prime HDMI . Pansonic does not support the Plasma anymore

 

[Freddy]

sounds that connecting to wi fi through router works But how about a direct cable link instead of wi fi ( if it able to do that? My Shark RF OPENSPOT is not wif fi so direct cable from router. ( i be very surprised if anyone here knows what that is ) my notrmal connection PLASMA TV is through Amazon prime HDMI . Pansonic does not support the Plasma anymore

Cheers for the advice.

 

[bigboss]

Turned it off YouTube and onto the Amazon Fire stick and it now lets me do the update to firmware and factory reset. Cheers.

I'm assuming your issue has been sorted?

 

[Freddy]

I'm assuming your issue has been sorted?

Yes, I think so thanks to you bb.

 

[Freddy]

Sometimes my Samsung loses its picture and just goes black, you can still hear the sound though, then I have to power off and then back on again and it’s sorted. Any ideas? It’s when I am watching YouTube it happens.

 

[Freddy]

My dad reckons I am losing connection to the internet again!

 

[flashgordon1952]

this is the problem with the latest TVs they have to be connected to the internet to get them working properly

 

[flashgordon1952]

at least my old PLSXSMA 50 3D does not need it. The TCL i just bought does and very much so bought it a few days ago getting use to it

 

[bigboss]

Sometimes my Samsung loses its picture and just goes black, you can still hear the sound though, then I have to power off and then back on again and it’s sorted. Any ideas? It’s when I am watching YouTube it happens.

Does it happen with any other apps? How are you watching YouTube? Through Samsung app or via Firestick or similar device?

 

[Freddy]

Does it happen with any other apps? How are you watching YouTube? Through Samsung app or via Firestick or similar device?

Just YouTube it’s the only thing I watch on it. The Samsung app on the TV. Been on the phone with Samsung and John Lewis all day. In the end Samsung took control of the TV and reloaded the apps again and deleted some cookies. John Lewis was going to do a repair but then worked out it was a software issue so I had to go back to Samsung again.

 

[Freddy]

I think I am just going to give up with the Samsung TV and dump it! I got my LG OLED TV.