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My Samsung Q950R got a fault - here’s the replacement!

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giggsy1977

Well-known member
Jul 27, 2007
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I don't want to step on your parade Gel but on other Audio Visual forums the 2020 Samsungs are seeing a lot of grief for 50hz content from Sky, not just football either. The workaround is to put it in Game mode but that of course comprises the picture somewhat. The Q80t seems to be worst affected but that could just be because Samsung sold more of those than other models. I was looking at the Q80T for my folks but after reading the forums I'm going to advocate a move to a Sony instead.
 
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gel

Moderator
What are the motion settings for the Samsung currently? Turn all artificial motion off and see if it improves things.
Samsung took control of the TV yesterday afternoon again and changed picture clarity from auto to off and I didn't notice it for the Norwich match. (y) It was really good watching it with no issues.
 
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gel

Moderator
Your dad sounds very useful when it comes to dealing with these companies!
Reference him getting John Lewis to cough up the full repair cost for your sister’s screen burnt LG OLED:

There’s nothing worse than judder and frame skips for football watching, so you have my sympathies.
He paid for both TVs, but yes they take more notice of an older voice.
 
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Stuart.W.D

Well-known member
Sep 29, 2013
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What are the motion settings for the Samsung currently? Turn all artificial motion off and see if it improves things.
Auto motion plus being disabled does not make a difference like it did in previous Samsung models. I had all artificial settings etc off on my Q90T. The issue is present when being fed a 50hz signal and is unrelated to motion interpolation being forced on, as Netflix etc are fine.

Until Samsung fix it via a firmware update the 2020 QLED models are not fit for cable TV.
 

Stuart.W.D

Well-known member
Sep 29, 2013
89
45
18,570
Samsung took control of the TV yesterday afternoon again and changed picture clarity from auto to off and I didn't notice it for the Norwich match. (y) It was really good watching it with no issues.
Try tipping point and other TV shows via Sky. Even with the clarity settings off I could see issues, how often it appears varies dramatically from show to show. Sometimes it appears basically continuously - others it will just kick in for a few frames and smooth out. During the News or Talkshows in HD I would see head-shots twitch and body shots like hands look shaky. Football during the replays usually catch it out as well on the BBC broadcast.

Over on AV Forums - members would see the frame rate stop, for multiple days but it comes back.

Most people settled on game mode for cable TV in the end. If you can return the unit in exchange for the Mini LED TVs which are coming out! That would be my advice.
 
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gel

Moderator
Try tipping point and other TV shows via Sky. Even with the clarity settings off I could see issues, how often it appears varies dramatically from show to show. Sometimes it appears basically continuously - others it will just kick in for a few frames and smooth out. During the News or Talkshows in HD I would see head-shots twitch and body shots like hands look shaky. Football during the replays usually catch it out as well on the BBC broadcast.

Over on AV Forums - members would see the frame rate stop, for multiple days but it comes back.

Most people settled on game mode for cable TV in the end. If you can return the unit in exchange for the Mini LED TVs which are coming out! That would be my advice.
Thanks mate. (y) I watched 3 football matches last night and this morning Coronation Street and some more football, and it was perfect or pretty perfect which is all I hope I am looking for. I know what you mean though if I spot it again it will drive my crazy! So cheers for the heads-up. (y)
 
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gel

Moderator
I have video evidence of the stutter and judder on my Samsung 75Q950TS and today swapped TVs with my dad so my new TV is the LG 65C9 OLED! We had complained to Samsung and they said about another swap around but we couldn’t be bothered with that. Strangely it isn’t juddering and stuttering On my dad’s Sky Box! And the LG is working fine on my Sky box.
 
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gel

Moderator
Does anyone know who my warranty is with now with and how long it is? Basically I bought the TV originally from John Lewis for £2999 with a 5 year warranty and it was the Samsung 75Q950R then after 8 months I discovered it had dirty screen effect on the football, then John Lewis referred me to Samsung who replaced it like for like with the newer model the Samsung 75Q950ts. My dad reckons it’s still with John Lewis and I have roughly 4 years left on the original 5 year warranty for £2999 which I bought the Samsung 75Q950R for.

I was thinking it was perhaps with Samsung now but thinking about it more it must still be with John Lewis, right?
 
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