Hi Alex,
glad to hear things are settling in well for you.
Sorry if I just dropped in with such a brief "bad news bulletin" but I hadn't been feeling all that happy about the situation. Didn't mean to detract from the enjoyment you have been experiencing.
The torment I went through justifying such a large outlay on luxury items was really haunting me! Not to mention the hours & hours of research. But anyway a few weeks have allowed me a little distance from the "incident" & I'm thinking a bit straighter.
Thanks for your best wishes as well Cno.
So I heard back from the dealer last Friday & some good news. The distributor will be repairing both the amp & the speaker free of charge. Apparently (& forgive my lack of exact technical detail here) a couple of the transistors had malfunctioned which had caused the output stage to go which in turn had ruined the speaker.
I still can't offer any obvious external reason as to why this might have occured. The amp was the only device turn on at the time & all other parts of my set-up are still functioning perfectly (touch wood). It was mentioned that a power spike may have contributed, but my system runs on its own dedicated power circuit, so given that the other devices remain unaffected I have my doubts on this.
I have been turning the unit on & off each time I use it, the power consumption really put me off leaving it on permanently. The guy I dealt with at the ship says he leaves his A-class on all the time. If I did notice one thing was that as it cooled down after being turned off it did make quite a lot of metallic cracking/cooling sounds. I know that you had mentioned this was normal Cno, but I've got to think that it must put the unit under stress, all that metal expanding & contracting.
Will be looking at a good power filter/surge suppressor soon though. Cno, any thoughts on this? The dealer has two options, the Monster HTS1650 & the Thor PS10.
I have to say that whist I am pleased that the distributor has acknowledged the fault with the amp and are willing to bear the cost I really would have prefered them to completely replace both the speaker & them amp completely rather than repair it. I could be accused of focusing on the negative here but to me for a product in this price range to malfunction in such a way so early in its life....... I want a new one, not a repaired one! I'm still feeling somewhat uncertain about the repair to the speaker. The main driver was the only outwardly visible sign of damage, but given that somke was coming out of the front you would have to think that in internal wiring/cross over has been significantly damaged, not to mention the tweeter. I will be paying extra close attention to the sound, but I am praying I don't get into some drawn out affair.
I couldn't scream too loud because they have decided to repair a speaker which I didn't buy off them & this has been one of the real learning experience in this whole thing. I opted to import the speakers due to the nearly 35% price difference & I still stand by this decision. After all what could possibly go wrong with a speaker!? :wall: doh!
Fortunately however I bought the amp in Australia (imported price was only about 10% cheaper) as I felt that the price differential was not worth the risk. Much the same as my experience during the buying process the dealer has been nothing but supportive, so spending that bit extra was really like buying a form of insurance. They didn't get bitter about the fact that I had shopped them on the speakers they stood by me & sorted out the problem with minimal fuss.
The above paragraphs are all sounding reasonably positive so far & I have no real reason to think that this will change, but I haven't yet recieved either product back yet so dont want to count my chickens before they hatch. Will keep you posted.
Alex,
I would try getting your speakers up off the floor. I experimented with floor spikes on paving tiles before spending the extra on granite slabs. I found it really tighted things up & made a big difference to the overall clarity. Still I think you have already worked out that the speakers were going to be the next significant step! Keep saving!
Cno,
if it weren't for this misadventure I would have been trying to wrap my head around a Linn MajikDS by now! I've got a Qnap NAS set up & a new Ipad for the control point (had to buy one for the wife as well to justify this!). The thought of ripping my whole CD collection is pretty daunting. But this purchase has been pushed back for a bit until I come out on the other side. Still the reasearch I been doing so far seems to indicate that there will be a fair bit of time required to learn the ins & outs of the unit, llooking forward to it.
Talk soon,
Michael
glad to hear things are settling in well for you.
Sorry if I just dropped in with such a brief "bad news bulletin" but I hadn't been feeling all that happy about the situation. Didn't mean to detract from the enjoyment you have been experiencing.
The torment I went through justifying such a large outlay on luxury items was really haunting me! Not to mention the hours & hours of research. But anyway a few weeks have allowed me a little distance from the "incident" & I'm thinking a bit straighter.
Thanks for your best wishes as well Cno.
So I heard back from the dealer last Friday & some good news. The distributor will be repairing both the amp & the speaker free of charge. Apparently (& forgive my lack of exact technical detail here) a couple of the transistors had malfunctioned which had caused the output stage to go which in turn had ruined the speaker.
I still can't offer any obvious external reason as to why this might have occured. The amp was the only device turn on at the time & all other parts of my set-up are still functioning perfectly (touch wood). It was mentioned that a power spike may have contributed, but my system runs on its own dedicated power circuit, so given that the other devices remain unaffected I have my doubts on this.
I have been turning the unit on & off each time I use it, the power consumption really put me off leaving it on permanently. The guy I dealt with at the ship says he leaves his A-class on all the time. If I did notice one thing was that as it cooled down after being turned off it did make quite a lot of metallic cracking/cooling sounds. I know that you had mentioned this was normal Cno, but I've got to think that it must put the unit under stress, all that metal expanding & contracting.
Will be looking at a good power filter/surge suppressor soon though. Cno, any thoughts on this? The dealer has two options, the Monster HTS1650 & the Thor PS10.
I have to say that whist I am pleased that the distributor has acknowledged the fault with the amp and are willing to bear the cost I really would have prefered them to completely replace both the speaker & them amp completely rather than repair it. I could be accused of focusing on the negative here but to me for a product in this price range to malfunction in such a way so early in its life....... I want a new one, not a repaired one! I'm still feeling somewhat uncertain about the repair to the speaker. The main driver was the only outwardly visible sign of damage, but given that somke was coming out of the front you would have to think that in internal wiring/cross over has been significantly damaged, not to mention the tweeter. I will be paying extra close attention to the sound, but I am praying I don't get into some drawn out affair.
I couldn't scream too loud because they have decided to repair a speaker which I didn't buy off them & this has been one of the real learning experience in this whole thing. I opted to import the speakers due to the nearly 35% price difference & I still stand by this decision. After all what could possibly go wrong with a speaker!? :wall: doh!
Fortunately however I bought the amp in Australia (imported price was only about 10% cheaper) as I felt that the price differential was not worth the risk. Much the same as my experience during the buying process the dealer has been nothing but supportive, so spending that bit extra was really like buying a form of insurance. They didn't get bitter about the fact that I had shopped them on the speakers they stood by me & sorted out the problem with minimal fuss.
The above paragraphs are all sounding reasonably positive so far & I have no real reason to think that this will change, but I haven't yet recieved either product back yet so dont want to count my chickens before they hatch. Will keep you posted.
Alex,
I would try getting your speakers up off the floor. I experimented with floor spikes on paving tiles before spending the extra on granite slabs. I found it really tighted things up & made a big difference to the overall clarity. Still I think you have already worked out that the speakers were going to be the next significant step! Keep saving!
Cno,
if it weren't for this misadventure I would have been trying to wrap my head around a Linn MajikDS by now! I've got a Qnap NAS set up & a new Ipad for the control point (had to buy one for the wife as well to justify this!). The thought of ripping my whole CD collection is pretty daunting. But this purchase has been pushed back for a bit until I come out on the other side. Still the reasearch I been doing so far seems to indicate that there will be a fair bit of time required to learn the ins & outs of the unit, llooking forward to it.
Talk soon,
Michael