Lg smart tv keeps losing signal

[Womaz]

Hi

only 4 months old so very frustrating.

it keeps losing the signal when watching sky or playing on the Ps4

lg coming to take the set away to look at it next week but this means no tv for a while.

i can temporarily solve it by unplugging everything then removing the hdmi cables and then reconnecting.

Any help or guidance would be really appreciated

 

[Womaz]

Hope it's posted .....problems

 

[bigboss]

Sounds like a problem with the HDMI board of the TV.

 

[Womaz]

Sounds like a problem with the HDMI board of the TV.

thanks for the input, it's all so bloody annoying as it's a new set

 

[bigboss]

You can return it for a full refund if you want.

 

[Womaz]

You can return it for a full refund if you want.

I tried to get currys to give me a full refund but as they said it was over 21 days old they were not obliged to.

I am really annoyed about this as Currys and Lg customer services really don't give a damn.

I am considering emailing Lg Direct and see if I get any joy.

 

[Womaz]

You can return it for a full refund if you want.

What makes you believe I can get a full refund. ? Any advice appreciated

 

[bigboss]

LG will not do anything, as your contract is with the retailer. According to Sale of Goods Act, Currys have a chance to put things right. If the repair attempt doesn't solve the problem, they will have to refund you.

I'm quite surprised that you're 268 posts old on this forum and haven't read about buying from John Lewis, Richer Sounds, Sevenoaks etc. for superior customer service instead of Currys.

 

[Womaz]

LG will not do anything, as your contract is with the retailer. According to Sale of Goods Act, Currys have a chance to put things right. If the repair attempt doesn't solve the problem, they will have to refund you.

I'm quite surprised that you're 268 posts old on this forum and haven't read about buying from John Lewis, Richer Sounds, Sevenoaks etc. for superior customer service instead of Currys.

you are right , I only buy my hifi equipment from my specialist dealer but a tv does not really interest me that much. ............we learn from our mistakes.

Trouble with Currys is they want to come and take it away to fix it. I am trying to avoid this

 

[bigboss]

Unfortunately, that's the only way. You can ask for a loan TV in the meantime.

 

[Womaz]

Unfortunately, that's the only way. You can ask for a loan TV in the meantime.

I have emailed Currys Customer care department, to see if I can get a better outome.

Thanks for your help with this, much appreciated.