Cypher said:@ davedotco
What would you do if someone bought a set of speakers from you and now the speakers don't work anymore because the owner didn't treat the speaker like they should be treated (read ; drove them far too loud).
Of course you don't know what the owner did (because most people won't be telling you what they did..........they just want replacement speakers).
How do you handle these kind of situations ?
Did this ever happen when you were a dealer ?
Sure, it would happen ocasionally. We would talk to the customer and try and find out what happened, usually it was pretty obvious and the customer knew exactly what happened. We would always speak to the manufacturer and and get the customer up and running as quickly and as cheaply as possible, for all concerned.
We, as the dealer, would often stand the costs, often with the help of the manufacturer, particularly if we had supplied the complete system.
In most cases the customer understood what had happened, and would be happy to have everything sorted quickly and at minimal or no cost (to them), usually he would amend the way he used the system and very, very occasionally make a change.
It was very rarely a problem, most of our customers were sensible and many more honest than you might think.
On the other hand I can recall one occasion where a chap we knew pretty well and to whom we sold a very decent mid priced system, came in with his pair of ES14, with blown bass units. We were pretty shocked by this, the amplifier we had sold him was totally stable into ES14s and we really did not understand how he had blown them, we were also pretty sure that this was not a party situation.
Anyway, I got rebuilt drivers from Epos and fitted them at my cost (minimal, we had a great relationship with Epos) and offered to take the repaired speakers to the customer and check out his system. The customer was unusually reluctant to let us do that, strange we thought.
It turned out that the chap had replaced his amplifier with a new model that was 'all the rage' and very, very well reviewed despite the fact that we warned against it. Unfortunately (according to the industry buzz) production models were 'not quite the same' as review and demo models and were blowing up speakers all over the country.
We sent him a bill.......