Hi-Fi Racks has gone into administration

[Zobbee]

Has anyone else been - putting it politely - "left disadvantaged" by Hi-Fi racks administration? I can see from the insolvency report that many customers will have been left very out-of-pocket by this and it would be good to connect with any others. Thanks

 

[Al ears]

Has anyone else been - putting it politely - "left disadvantaged" by Hi-Fi racks administration? I can see from the insolvency report that many customers will have been left very out-of-pocket by this and it would be good to connect with any others. Thanks

That's an issue, they were good.

 

[busb]

Yes, recently in 2025. I've moved my system from Berks to Sussex & wanted 4 new feet. Contacted Atacama to be told their Hi Fi Racks version was incompatible. I just swapped legs & bypassed the problem. Feel disinclined to buy anything from them!

 

[Al ears]

Yes, recently in 2025. I've moved my system from Berks to Sussex & wanted 4 new feet. Contacted Atacama to be told their Hi Fi Racks version was incompatible. I just swapped legs & bypassed the problem. Feel disinclined to buy anything from them!

From whom?

 

[Angle Poise-Lamp]

In case people aren't aware, Atacama acquired Hi Fi Racks last year. https://www.atacama-audio.co.uk/pages/about-us

"we have recently acquired the HiFi Racks brand which will allow us to further expand our range of hifi furniture options and finishes in the future."

 

[michael hoy]

In case people aren't aware, Atacama acquired Hi Fi Racks last year. https://www.atacama-audio.co.uk/pages/about-us

"we have recently acquired the HiFi Racks brand which will allow us to further expand our range of hifi furniture options and finishes in the future."

And as such any HiFi racks product is no longer supported and therefore no replacement parts.
I have one of their racks and wanted a new shelf and supports :-(

 

[Gray]

And as such any HiFi racks product is no longer supported and therefore no replacement parts.

You can only assume Atacama wanted to benefit from the Hifi Racks name.
But it sounds like they're not doing either name any favours 🤔

 

[JoelSim]

And as such any HiFi racks product is no longer supported and therefore no replacement parts.
I have one of their racks and wanted a new shelf and supports :-(

eBay.

Or there are a couple of stores with the odd bit of stock.

 

[busb]

You can only assume Atacama wanted to benefit from the Hifi Racks name.
But it sounds like they're not doing either name any favours 🤔

Agreed.

From whom?

From the company who bought them out - Atacama.

 

[Al ears]

Agreed.

From the company who bought them out - Atacama.

I see. Rightly so.
I have some spare legs but they are in Maple.
It seems Atacama bought them out for name only.

 

[davidf]

You can only assume Atacama wanted to benefit from the Hifi Racks name.
But it sounds like they're not doing either name any favours 🤔

And probably a customer database.

 

[Al ears]

And probably a customer database.

The customer database is pointless it would appear unless they deliberately want to antagonize them as to unavailability of products.....
In which case it has backfired hugely.

 

[Dennis-at-atacama]

Hello everyone,

I'm the Sales Manager for Atacama Apollo, and I wanted to clear up some confusion regarding HiFi Racks Ltd.

Here's the essential information you need to know:

• HiFi Racks Ltd. went into receivership in Spring 2024. This means that after that date, the original company, HiFi Racks Ltd., ceased to exist.
• We did not buy the company, HiFi Racks Ltd. Had we not intervened, the HiFi Racks story would have ended there.
• Sambell Engineering Ltd., the owners of the Atacama Audio and Apollo HiFi brands, purchased the assets from the Official Receiver. This included the rights to the designs, the brand name (but not the 'Ltd' company itself), some machinery, the website address, and the intellectual property.
• We do not have the customer database or access to orders placed through the original HiFi Racks Ltd. storefront.

---

Why New Products Are Branded 'Apollo'​

Initially, our plan was to simply put the original products back into production. However, as experienced engineers, we quickly identified fundamental issues with all the original HiFi Racks Ltd. designs. We couldn't, in good conscience, put our name on products with flaws we weren't willing to be associated with.

Because of these design issues, we also cannot produce spares for the original products. Supplying parts for items we didn't manufacture could inadvertently lead to serious failure due to the inherent design faults, creating unacceptable liability issues for us.

Therefore, we made the decision to retire the HiFi Racks brand and re-engineer the product range where possible, as the aesthetics are quite pleasing.

Over the last 18 months or so, we have been hard at work developed the new versions—including the Podium, Podium XL, the wall mount, and the single and double width racks. To clearly distinguish these superior, re-engineered products from the original company’s items, we have launched the new range under our Apollo Brand.

We genuinely sympathize with original HiFi Racks customers who need extra shelving or different leg heights. Unfortunately, due to the design constraints and liability concerns mentioned, we are unable to supply parts for the original, legacy products.

I hope this clarifies the situation.

Dennis

 

[Al ears]

Hello everyone,

I'm the Sales Manager for Atacama Apollo, and I wanted to clear up some confusion regarding HiFi Racks Ltd.

Here's the essential information you need to know:

• HiFi Racks Ltd. went into receivership in Spring 2024. This means that after that date, the original company, HiFi Racks Ltd., ceased to exist.
• We did not buy the company, HiFi Racks Ltd. Had we not intervened, the HiFi Racks story would have ended there.
• Sambell Engineering Ltd., the owners of the Atacama Audio and Apollo HiFi brands, purchased the assets from the Official Receiver. This included the rights to the designs, the brand name (but not the 'Ltd' company itself), some machinery, the website address, and the intellectual property.
• We do not have the customer database or access to orders placed through the original HiFi Racks Ltd. storefront.

---

Why New Products Are Branded 'Apollo'​

Initially, our plan was to simply put the original products back into production. However, as experienced engineers, we quickly identified fundamental issues with all the original HiFi Racks Ltd. designs. We couldn't, in good conscience, put our name on products with flaws we weren't willing to be associated with.

Because of these design issues, we also cannot produce spares for the original products. Supplying parts for items we didn't manufacture could inadvertently lead to serious failure due to the inherent design faults, creating unacceptable liability issues for us.

Therefore, we made the decision to retire the HiFi Racks brand and re-engineer the product range where possible, as the aesthetics are quite pleasing.

Over the last 18 months or so, we have been hard at work developed the new versions—including the Podium, Podium XL, the wall mount, and the single and double width racks. To clearly distinguish these superior, re-engineered products from the original company’s items, we have launched the new range under our Apollo Brand.

We genuinely sympathize with original HiFi Racks customers who need extra shelving or different leg heights. Unfortunately, due to the design constraints and liability concerns mentioned, we are unable to supply parts for the original, legacy products.

I hope this clarifies the situation.

Dennis

So please explain how these products are superior to a bespoke all wood rack in various flavours with a simple spiked set-up?
Your re-engineering is simply spam in my opinion.