Guru Audio - Scam Warning

[TommyTreble]

Users beware - I think Guru Audio is no longer in business, but is still taking payments and not delivering.

I had previously purchased some Guru Q10 speakers and was in contact with the company as they weren't sounding their best. Having contacted them through their website, they offered to refurb the speakers for what seemed like a reasonable price (c. £500) and arranged for them to be collected through a courier in February. Having taken payment for the refurb they have now gone silent. After initially slow replies when I called, emailed, texted, they have now gone silent. I have little hope of seeing the speakers or payment again.

I believe that the company has gone bust, but are doing what they can to bring money in, so want others to beware.

 

[nopiano]

I see they have a Facebook page that looks like it was updated in February. Maybe you can post something there?

 

[TommyTreble]

Thanks. After some heavy social media posting the company have come back to me, so hopefully this can all be resolved. Fingers crossed.

 

[nopiano]

Thanks. After some heavy social media posting the company have come back to me, so hopefully this can all be resolved. Fingers crossed.

That’s a relief. I remember their demos from a few years ago and they were very impressive. Fingers crossed for you!

 

[michael hoy]

That is good to know, I have a pair complete with stands that i need to move on.
The company still trading is a blessing.

 

[TommyTreble]

As a further update, and yes this has been going on for more than 4 months since my post and nearly 8 months since originally sending my speakers to Guru - still no speakers. A few emails that this is coming, but frankly dont trust this company. Even if their speakers are the greatest invention in historiy, it isnt worth it.

 

[DiggyGun]

As a further update, and yes this has been going on for more than 4 months since my post and nearly 8 months since originally sending my speakers to Guru - still no speakers. A few emails that this is coming, but frankly dont trust this company. Even if their speakers are the greatest invention in historiy, it isnt worth it.

If you paid by Credit Card, you can get the credit card company to step in and assist you.

DG…

 

[Al ears]

I was just wondering why you purchased them in the first place if they were not sounding their best.....

 

[Spoonster]

As a further update, and yes this has been going on for more than 4 months since my post and nearly 8 months since originally sending my speakers to Guru - still no speakers. A few emails that this is coming, but frankly dont trust this company. Even if their speakers are the greatest invention in historiy, it isnt worth it.

Hi,

I think I have been scammed too.
What was the outcome for you if I may ask?

 

[michael hoy]

Hi,

I think I have been scammed too.
What was the outcome for you if I may ask?

What makes you say that.

 

[Spoonster]

What makes you say that.

Just wired $3600 to Erik Ring after contacting him through Facebook for some Guru 12 speakers.

He keeps saying he will post the speaker tomorrow… but never does.
And does not answer my emails.

 

[michael hoy]

Have you tried:
E-mail: info@guruaudio.com
Phone: +46 (0)725551785

 

[Al ears]

Just wired $3600 to Erik Ring after contacting him through Facebook for some Guru 12 speakers.

He keeps saying he will post the speaker tomorrow… but never does.
And does not answer my emails.

Two ways not to purchase speakers unfortunately. Hope something comes of it soon.

 

[Gray]

I had previously purchased some Guru Q10 speakers and was in contact with the company as they weren't sounding their best. Having contacted them through their website, they offered to refurb the speakers for what seemed like a reasonable price (c. £500)

I'm glad you think £500 is a reasonable price Tommy 🤨
I dread to think how much the Q10 must have cost for you to have come to that conclusion.

Goodness knows what a £500 'refurb' constitutes, but I'd be more concerned about the fact that it was even necessary.

I hope you get satisfaction.
What with you and Spoonster - who's wired them 3,600 Dollars!! then hears nothing.....
If ever there was a company that doesn't deserve its customers.....

 

[Spoonster]

I'm glad you think £500 is a reasonable price Tommy 🤨
I dread to think how much the Q10 must have cost for you to have come to that conclusion.

Goodness knows what a £500 'refurb' constitutes, but I'd be more concerned about the fact that it was even necessary.

I hope you get satisfaction.
What with you and Spoonster - who's wired them 3,600 Dollars!! then hears nothing.....
If ever there was a company that doesn't deserve its customers.....

I’ve just tried to email Guru audio and my messages have been blocked.

:-(

 

[Gray]

I’ve just tried to email Guru audio and my messages have been blocked.

:-(

☹️
They need some serious investigation - before they disappear.

 

[michael hoy]

Yesterday i emailed info@guruaudio.com. Below is the reply i received. Hope this can help.

thanks for your mail to PEOPLE AUDIO.

Note, that we have taken over production and distribution of GURU AUDIO loudspeakers from Erik (People Audio) from September 1st 2024 onwards.

Please note, that we will start production of any GURU AUDIO loudspeaker in Europe within this year and will be able to deliver the first pairs in early 2025.

Note, that we start to install distributors worldwide who will take care of the national sales as well carry enough stock of all the models.

Please let me know by return, if you would like that we inform you, when we have set a distributor for UK so he can get in touch with you regarding pricing.

Best regards
Günter

Günter RATHAMMER

General operations officer

E-Mail: info@project-audio.com (Pro-Ject)

E-Mail: info@musicalfidelity.com (Musical Fidelity)

Telephone DIRECT: + 43 50443 - 211 (during office-hours)

Telephone MOBILE: +43 664 2201131

Vienna office and general invoice address:

Audio Tuning Vertriebs GmbH.

Margaretenstraße 98

1050 Vienna/Austria

VAT #. ATU38991702; EORI-number: ATEOS1000004193

REX-number: ATREXD0019H1

Headquarter and general warehouse:

Wirtschaftspark A5 Wilfersdorf

Analogweg 1

2130 Mistelbach/Austria

 

[nopiano]

Mmm, it rather depends if the people above have taken over the business (in which case they have the deposit paid above) or merely a distribution role, in which case they are unlikely to honour a payment made directly.

@Spoonster I suggest you talk to your bank in case they can recall your payment or investigate in some way. In the UK there might be some protection from Section 75, though I don’t believe it covers direct transfers. https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/